Customer Service & Admin Assistant(Remote)

Are you someone who enjoys helping people, staying organized, and making sure things get done properly? We’re looking for a Customer Service & Admin Assistant to join our team and support both our customers and daily business operations.

This is a great role for someone who communicates well, pays attention to details, and can confidently manage several tasks without losing track of priorities. You’ll be the person customers can rely on for helpful answers while also providing important administrative support behind the scenes.

Key Responsibilities

You’ll be responsible for:

• Responding to customer questions through email, phone, chat, and other communication channels.
• Providing accurate information and practical solutions to customer concerns.
• Handling complaints and requests professionally, patiently, and with empathy.
• Escalating complex issues to the right team when necessary.
• Recording customer interactions, requests, and resolutions accurately.
• Managing calendars, appointments, meetings, and scheduling requests.
• Organizing digital files, documents, databases, and company records.
• Performing data entry and keeping customer and administrative information updated.
• Preparing and updating reports, spreadsheets, documents, and presentations.
• Tracking deadlines, follow-ups, and administrative tasks.
• Coordinating information between customers, internal teams, and external contacts.
• Assisting with invoices, expenses, orders, and other administrative processes.
• Supporting onboarding activities, internal projects, and general operations.
• Identifying recurring customer or administrative issues and communicating them to the appropriate team.
• Keeping customer, employee, and company information confidential.

What We’re Looking For

You don’t need to know everything from day one, but you should be organized, dependable, proactive, and comfortable working with people.

The ideal candidate will have:

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail.
• Good organizational and time-management skills.
• Strong listening, problem-solving, and follow-up abilities.
• The ability to manage multiple priorities at once.
• Proficiency with Google Workspace or Microsoft Office.
• Experience using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
• The confidence to work independently and take initiative.
• A professional, reliable, empathetic, and customer-focused attitude.

Apply Here