Customer Service Intern at Casafina Development
Casafina DevelopmentLagos Salary: #125,000 per month Deadline: 26th May, 2026 Job Description Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp Provide accurate information about products, services, policies, and procedures Meet service-level targets (response time, resolution time, customer satisfaction scores) Follow up with customers to ensure resolution and satisfaction Collection of outstanding receivables from clients Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecomms#125,000 per month Deadline: 26th May, 2026 Job Description Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp Provide accurate information about products, services, policies, and procedures Meet service-level targets (response time, resolution time, customer satisfaction scores) Follow up with customers to ensure resolution and satisfaction Collection of outstanding receivables from clients Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecommsPosted May 25, 2026
Job Description
Customer Service Intern at Casafina Development
- Location: Lagos
- Salary: #125,000 per month
- Deadline: 26th May, 2026
Job Description
- Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp
- Provide accurate information about products, services, policies, and procedures
- Meet service-level targets (response time, resolution time, customer satisfaction scores)
- Follow up with customers to ensure resolution and satisfaction
- Collection of outstanding receivables from clients
- Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint
- Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecomms. etc.)
- Welcome visitors, residents, and clients in a professional, courteous, and friendly manner
- Manage front desk operations and maintain a welcoming environment
- Register visitors, hampers, gift boxes and manage access control procedures
- Requesting and Offering refreshments to Guests
- Handle basic administrative tasks (filing, documentation, correspondence)
Required Skills
- Strong verbal and written communication
- Interpersonal skills
- Active listening and empathy
- Problem-solving and conflict resolution
- Ability to remain calm under pressure
- Basic computer literacy and tools (MS Word, Excel, Google Workspace)
- Time management and multitasking
- Attention to detail.Professional appearance and etiquette
Apply Here
Requirements