Customer Service Intern at Casafina Development
Casafina DevelopmentLagos Salary: #125,000 per month Deadline: 26th May, 2026 Job Description Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp Provide accurate information about products, services, policies, and procedures Meet service-level targets (response time, resolution time, customer satisfaction scores) Follow up with customers to ensure resolution and satisfaction Collection of outstanding receivables from clients Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecomms#125,000 per month Deadline: 26th May, 2026 Job Description Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp Provide accurate information about products, services, policies, and procedures Meet service-level targets (response time, resolution time, customer satisfaction scores) Follow up with customers to ensure resolution and satisfaction Collection of outstanding receivables from clients Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecommsPosted May 25, 2026
Job Description
Customer Service Intern at Casafina Development
- Location: Lagos
- Salary: #125,000 per month
- Deadline: 26th May, 2026
Job Description
- Handle customer inquiries, complaints, and service requests via phone, email, zoho, or WhatsApp
- Provide accurate information about products, services, policies, and procedures
- Meet service-level targets (response time, resolution time, customer satisfaction scores)
- Follow up with customers to ensure resolution and satisfaction
- Collection of outstanding receivables from clients
- Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint
- Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecomms. etc.)
- Welcome visitors, residents, and clients in a professional, courteous, and friendly manner
- Manage front desk operations and maintain a welcoming environment
- Register visitors, hampers, gift boxes and manage access control procedures
- Requesting and Offering refreshments to Guests
- Handle basic administrative tasks (filing, documentation, correspondence)
Requirements
Required Skills
Strong verbal and written communication
Interpersonal skills
Active listening and empathy
Problem-solving and conflict resolution
Ability to remain calm under pressure
Basic computer literacy and tools (MS Word, Excel, Google Workspace)
Time management and multitasking
Attention to detail
Professional appearance and etiquette
Apply Here
Requirements