Digital Sales and Customer Success Specialist at Black Pelican Group

Digital Sales and Customer Success Specialist at Black Pelican Group

Location: Gaduwa, Ado, Abuja

Summary

• The Digital Sales and Customer Success Specialist will be responsible for driving sales growth, promoting TechnoGym’s digital wellness solutions, and ensuring exceptional customer experiences.
• This role combines pre-sales support, product training, and customer success management to help clients achieve maximum value from our offerings.

Responsibilities of the Digital Sales and Customer Success Specialist at Black Pelican Group

• Meet sales and profitability targets.
• Support the sales team in pre-sales and sales activities, including product training.
• Organize and deliver seminars/webinars to promote TechnoGym’s digital portfolio.
• Train and guide customers to ensure successful product implementation.
• Create case studies and best practices that showcase product value and customer benefits.
• Provide structured pipeline management and reliable forecasts.
• Monitor competitor pricing, features, and trends, sharing feedback with HQ.
• Collaborate with marketing and sales managers to design tailored market solutions.
• Drive initiatives to maximize customer satisfaction and retention.
• Ensure discounts are managed to sustain profitability.
• Support product launches, promotions, and commercial activities.
• Promote Technogym’s cultural model in line with company policies and governance.

Requirements

• Bachelor’s degree in Business, Marketing, Sales, or related field.
• 3+ years of experience in digital sales, customer success, or account management.
• Strong communication and presentation skills.
• Proven track record in meeting sales targets.
• Experience with CRM tools and pipeline management.
• Interest in wellness, fitness, and digital innovation is a plus.

What We Offer

• Work with a global fitness and wellness brand.
• Competitive salary with performance-based incentives.
• Growth and career development within Black Pelican Group.
• Collaborative and innovative work environment

Apply Here