Green Africa Airways Limited Graduate Recruitment 2025
Job Description
Applications are now open for qualified and passionate candidates to join Green Africa Airways Limited—a fast-growing Nigerian airline transforming affordable air travel across Africa.
About Green Africa Airways Limited
Green Africa Airways Limited is a value airline based in Lagos, Nigeria, committed to redefining air travel by providing safe, reliable, and affordable flights to a wider range of passengers.
As a proudly African brand, Green Africa aims to become a catalyst for economic growth across Nigeria and the continent by connecting people, businesses, and opportunities.
At Green Africa, employees are encouraged to grow, innovate, and make an impact. The airline fosters a work environment built on teamwork, transparency, and continuous learning — empowering its people to take ownership and contribute to a shared mission of excellence in aviation.
If you’re looking to build a rewarding career in one of Africa’s most promising airlines, this opportunity could be the perfect fit for you.
Job Title: IT Systems Support Personnel
- Job Type: Full-Time
- Location: Lagos, Nigeria
- Category: ICT / IT Support Jobs
- Qualification: BA / BSc / HND
Job Description
The IT Systems Support Personnel will provide technical support and assistance to end-users across the organization, ensuring smooth day-to-day IT operations.
This role involves responding to IT service requests, troubleshooting system issues, maintaining hardware and software, and documenting technical solutions.
The successful candidate will be a detail-oriented problem solver with excellent communication skills and a proactive attitude towards improving IT service delivery within the company.
Key Responsibilities
- Provide Tier 1 IT support, addressing system and hardware issues in a timely and professional manner.
- Log and track all IT support incidents and requests using the designated helpdesk system.
- Document resolutions, analyze recurring issues, and recommend process improvements to prevent future problems.
- Handle incoming support requests via in-person interactions, phone calls, and emails courteously and efficiently.
- Prioritize, categorize, and escalate unresolved problems to higher-level technicians or system administrators when necessary.
- Access and utilize software updates, drivers, and knowledge base resources to aid in troubleshooting.
- Apply diagnostic tools and utilities to identify, isolate, and resolve technical issues.
- Manage IT inventory records and ensure proper tracking of hardware and software assets.
- Perform installation, configuration, and upgrades of software and hardware components.
- Conduct preventive maintenance on computers, printers, and network peripherals.
- Test and verify system fixes to confirm successful resolution of technical issues.
- Carry out post-resolution follow-ups with end-users to ensure satisfaction and functionality.
Qualifications and Requirements
- Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a related discipline.
- 1–3 years of proven experience in a technical support or IT helpdesk role.
- Relevant professional certifications such as Microsoft, Cisco, or ITIL are a strong advantage.
- Hands-on experience with Windows 10/11 and basic server operating systems.
- Familiarity with diagnostic utilities and network monitoring tools, such as BIOS hardware testing and Spiceworks Network Monitor.
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Outstanding interpersonal and problem-solving abilities, with a focus on rapport building, active listening, and clear communication.
- A customer-first mindset with the ability to handle technical issues calmly and efficiently.
Deadline: Not Specified (Applications will be reviewed on a rolling basis — early submission is encouraged.)
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Requirements
- Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a related discipline.
- 1–3 years of proven experience in a technical support or IT helpdesk role.
- Relevant professional certifications such as Microsoft, Cisco, or ITIL are a strong advantage.
- Hands-on experience with Windows 10/11 and basic server operating systems.
- Familiarity with diagnostic utilities and network monitoring tools, such as BIOS hardware testing and Spiceworks Network Monitor.
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Outstanding interpersonal and problem-solving abilities, with a focus on rapport building, active listening, and clear communication.
- A customer-first mindset with the ability to handle technical issues calmly and efficiently.
Deadline: Not Specified (Applications will be reviewed on a rolling basis — early submission is encouraged.)