Remote Customer Experience Specialist at Clipboard

Are you passionate about customer success and ready to make a real impact in a fast-paced global company? Clipboard is inviting applications from talented and qualified individuals for the position of Remote Customer Experience Specialist.

Clipboard is a fast-growing Series C marketplace revolutionizing the way professionals connect with workplaces.

We’re a recognized Y Combinator Top Company, operating with a global, fully remote team of 700+ members. Since becoming profitable in 2022, we’ve filled millions of shifts annually across partner workplaces in the U.S., empowering tens of thousands of professionals in healthcare, dental, and educational sectors.

We’re expanding rapidly and looking for driven individuals to help us scale even further — to serve more professionals, more workplaces, and more communities.

Position: Customer Experience Specialist

• Job Type: Full-Time | Remote
• Required Qualification: B.Sc / HND / B.A
• Category: Customer Care
• Location: Lagos, Nigeria (Remote Role)
• Salary: $900 Monthly

About the Role

At Clipboard, we’re not just supporting customers — we’re empowering a growing network of over 60,000 healthcare professionals. Our Worker Operations Team manages the full worker journey, ensuring a reliable, high-performing, and trust-driven marketplace.

As a Customer Experience Specialist, you’ll be at the heart of our operations — solving complex challenges, delivering exceptional service, and helping professionals succeed on our platform.

This role offers you the opportunity to build deep operational knowledge, grow into leadership, and make a real difference every day.

Many of our top leaders started in this very role — your journey to leadership could start here too!

Key Responsibilities

• Provide fast, accurate, and empathetic support to healthcare professionals through chat, email, and voice channels.
• Resolve shift, payment, and platform-related issues in real time while maintaining professionalism and empathy.
• Utilize tools like Zendesk and Salesforce to manage cases, update records, and document interactions clearly.
• Use critical thinking to troubleshoot problems, adapt workflows, and escalate cases when necessary.
• Communicate clearly and confidently — addressing users by name and maintaining a helpful, professional tone.
• Identify and report recurring issues or process gaps to improve overall worker experience.
• Support onboarding by guiding new professionals through platform processes and ensuring they’re set up for success.
• Uphold Clipboard’s core values — speed, ownership, and high standards — in every interaction.

Requirements

• Fluent, professional-level English (spoken and written).
• Minimum 2 years experience in customer support (chat or voice).
• At least 2 years of CRM experience (Zendesk or Salesforce preferred).
• Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.).
• Ability to thrive in a fast-paced, cross-functional, remote environment.
• Strong problem-solving skills and proactive attitude.
• Exceptional attention to detail and sound judgment under pressure.
• Collaborative mindset and willingness to grow with the team.

System Requirements

• Minimum 15 Mbps wired internet connection.
• Minimum Intel i5 processor or equivalent.
• 12GB RAM or higher.
• Quiet, distraction-free workspace.
• Reliable electricity and stable internet connectivity.

Compensation

• Africa: $10,800 per year
• Caribbean: $14,400 per year

Final compensation will depend on education, experience, certifications, and location.

How to Apply

Interested and qualified candidates should send in their applications using the official link below:
[Apply for the Remote Customer Experience Specialist at Clipboard] (Insert link when available)

Application Deadline: November 17, 2025

Apply here