Technical Writer (Software Engineering Team) Needed at Interswitch Group
Job Description
About Us
Founded in 2002 and headquartered in Lagos, Nigeria, Interswitch Group is a leading Africa-focused digital payments and commerce company. The group provides technology solutions that power seamless transactions for individuals, businesses, and communities across the continent.
Its flagship products include Verve (Africa’s leading payment card and digital token brand) and Quickteller (a consumer platform for payments, transfers, and online services). Interswitch also offers robust payment processing, switching infrastructure, and merchant solutions that enable secure and efficient commerce.
Job Description
We are seeking a highly skilled Technical Writer to join our software engineering team. The ideal candidate will be responsible for creating, maintaining, and improving technical documentation that enables developers, engineers, and end-users to understand and effectively use our software products. You will collaborate closely with software engineers, product managers, and QA teams to ensure that all technical content is accurate, clear, and user-friendly.
Key Responsibilities:
Documentation Development
- Write, edit, and maintain technical documentation, including:
- API references
- SDK and library documentation
- Developer guides
- System architecture documents
- User manuals and quick start guides
- Create internal documentation for engineering processes, workflows, and best practices.
Collaboration
- Work closely with software engineers to understand new features, system architecture, and technical details.
- Partner with product managers to align documentation with product requirements and release notes.
- Collaborate with QA to document known issues, troubleshooting steps, and testing workflows.
Content Strategy & Standards
- Establish and enforce documentation standards, templates, and style guides.
- Ensure consistency, clarity, and accuracy across all technical documentation.
- Advocate for documentation best practices within the engineering team.
Tools & Processes
- Use modern documentation tools (e.g., Markdown, Sphinx, Docusaurus, Git-based workflows, Confluence, Jira).
- Maintain documentation in sync with code using version control (e.g., GitHub/GitLab).
- Implement automation where possible (e.g., auto-generating API docs from code annotations).
Knowledge Sharing
- Organize and maintain internal knowledge bases and wikis.
- Assist engineers in documenting design decisions and technical debt.
- Provide documentation support during onboarding of new engineers.
Qualifications:
Education & Experience
- Bachelor’s degree in Computer Science, Engineering, Technical Communication, or related field (or equivalent practical experience).
- 3+ years of experience as a Technical Writer in a software engineering environment or equivalent
Technical Skills
- Strong understanding of software development concepts, SDLC, Agile, and CI/CD pipelines.
- Ability to read and understand at least one programming language (Java, c#, Go, or JavaScript).
- Familiarity with APIs (REST, GraphQL) and cloud technologies.
- Experience with documentation frameworks (Sphinx, MkDocs, Docusaurus, Swagger/OpenAPI).
Soft Skills
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to simplify complex concepts.
- Collaborative mindset and ability to work closely with engineers in an agile environment.
Preferred Qualifications
- Experience documenting distributed systems, microservices, or developer tools.
- Knowledge of containerization and orchestration (Docker, Kubernetes).
- Familiarity with UX writing for developer portals or CLI tools.
- Prior experience contributing to open-source documentation.