Bilingual Customer Support at Talentpop

Are you fluent in both French and English? Do you enjoy helping customers, solving problems, and delivering exceptional service? TalentPop App is looking for a Bilingual Customer Support Specialist (French/English) to join its growing international support team. This is a fully remote opportunity for customer service professionals who are passionate about creating outstanding customer experiences.

About the Role

As a Bilingual Customer Support Specialist, you’ll serve as the first point of contact for customers, providing assistance in both French and English. You’ll help resolve inquiries, troubleshoot issues, and ensure every interaction leaves a positive impression.

Key Responsibilities

Customer Support

• Respond to customer inquiries via email, live chat, and phone
• Provide support in both French and English
• Deliver accurate, timely, and professional assistance

Problem Resolution

• Investigate and resolve order-related and technical issues
• Escalate complex cases when necessary
• Ensure customer concerns are handled efficiently

Customer Experience

• Build trust and strengthen customer relationships
• Deliver exceptional service that drives customer satisfaction and loyalty
• Act as a positive ambassador for the brands you support

Tools & Systems

• Work with customer service platforms such as:
  • Zendesk
  • Salesforce
  • CRM and support management tools
• Maintain accurate records of customer interactions

Requirements

• Fluent (C1/C2 level) in both French and English; written and spoken
• Minimum of 1 year of experience in: BPOs, Call Centers, SaaS Companies. Customer Support Teams
• Comfortable using CRM systems and customer support tools
• Quick learner with the ability to adapt to new technologies

Personal Qualities

• Strong communication skills
• Empathy and patience
• Customer-first mindset
• Strong problem-solving abilities
• Ability to work independently in a remote environment

Availability

• Willingness to work flexible schedules, including weekends when required

Remote Work Requirements

Applicants must have:

• A computer with at least an Intel Core i5 processor
• Stable internet connection with a minimum speed of 25 Mbps upload and download
• A high-quality headset with a microphone
• A quiet and professional home workspace

Ready to Apply?

If you’re fluent in French and English and are looking for a rewarding remote customer support role with an international company, this could be the perfect opportunity to grow your career while working from anywhere.

Apply Here