Call Center Agents at Pjek Enterprise
Job Description
Introduction
Applications are open for Call Center Agents at Pjek Enterprise LTD. The position is for people who can communicate professionally with customers over the phone and maintain a confident, customer-focused approach during conversations.
Successful applicants will join Pjek Enterprise’s customer-facing operations in a full-time role with a fixed monthly salary and eligibility for performance-based bonuses.
About Pjek Enterprise LTD
Pjek Enterprise LTD is a privately held outsourcing and offshoring consulting company based in Ikeja, Lagos. The company supports organisations through call centre solutions, talent outsourcing, recruitment, lead qualification, customer engagement, and sales support.
Pjek Enterprise operates across the telephone call centre, outsourcing, recruitment, and customer service sectors. Its head office is located on the 4th Floor of Ocean Rise House, also known as Cash n Carry, opposite Colours LG Store on Allen Avenue, Ikeja, Lagos.
About Call Center Agents at Pjek Enterprise
The Call Center Agent role involves engaging customers professionally over the telephone. Agents are expected to communicate clearly, use natural spoken English, and maintain confidence and professionalism throughout customer interactions.
The position is full-time and onsite. Agents will work from Pjek Enterprise’s Ikeja office during the stated weekday schedule and will be expected to remain available for the complete working hours of the role.
Role Details
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Job Title: Call Center Agent
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Employment Type: Full-time
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Work Mode: On-site
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Location: Ikeja, Lagos, Nigeria
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Working Hours: 1:00 PM to 10:00 PM, Monday to Friday
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Monthly Salary: ₦250,000
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Additional Compensation: Performance-based bonuses for eligible selected agents
Responsibilities
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Engage customers professionally over the phone.
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Communicate with customers using clear and natural spoken English.
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Use strong verbal communication skills during customer conversations.
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Apply customer engagement skills when interacting with callers.
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Learn new information and procedures quickly.
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Maintain confidence and professionalism during customer interactions.
The role requires agents to represent the organisation appropriately during telephone conversations. Clear communication and a professional manner are therefore central to the day-to-day work.
Skills And Work Expectations
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Strong verbal communication and customer engagement skills.
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Clear, natural spoken English.
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Confidence when speaking with customers by telephone.
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A professional approach to customer interactions.
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Ability to learn new information and procedures quickly.
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Availability for a full weekday onsite schedule.
Applicants should be prepared to work in a telephone-based customer service environment where communication quality, professionalism, and the ability to understand new procedures are important to performing the role effectively.
Eligibility & Requirements
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Applicants must be available for full-time onsite work in Ikeja, Lagos.
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Applicants must be available to work from 1:00 PM to 10:00 PM, Monday to Friday.
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Applicants must communicate clearly and naturally in spoken English.
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Applicants must demonstrate strong verbal communication skills.
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Applicants must be able to engage customers professionally over the phone.
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Applicants must be able to learn new information and procedures quickly.
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Applicants must maintain a confident and professional manner during customer interactions.
Salary And Performance Bonus
Call Center Agents will earn ₦250,000 per month. Selected agents are also eligible for performance-based bonuses. The bonus is linked to performance and is separate from the fixed monthly salary; it is not a guaranteed additional payment.
Work Arrangement And Location
This is an onsite position at Pjek Enterprise LTD’s Ikeja office. The workplace is on the 4th Floor of Ocean Rise House, also known as Cash n Carry, opposite Colours LG Store on Allen Avenue, Ikeja, Lagos.
The role does not offer a remote or hybrid arrangement. Applicants should consider the weekday afternoon and evening schedule, as well as the requirement to work from the Ikeja office, before applying.
Application Information
Applications are accepted through the designated online application form. Candidates should submit their application only if they meet the communication, availability, and onsite work requirements for the position.
Requirements
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Applicants must be available for full-time onsite work in Ikeja, Lagos.
-
Applicants must be available to work from 1:00 PM to 10:00 PM, Monday to Friday.
-
Applicants must communicate clearly and naturally in spoken English.
-
Applicants must demonstrate strong verbal communication skills.
-
Applicants must be able to engage customers professionally over the phone.
-
Applicants must be able to learn new information and procedures quickly.
-
Applicants must maintain a confident and professional manner during customer interactions.
Salary And Performance Bonus
Call Center Agents will earn ₦250,000 per month. Selected agents are also eligible for performance-based bonuses. The bonus is linked to performance and is separate from the fixed monthly salary; it is not a guaranteed additional payment.
Work Arrangement And Location
This is an onsite position at Pjek Enterprise LTD’s Ikeja office. The workplace is on the 4th Floor of Ocean Rise House, also known as Cash n Carry, opposite Colours LG Store on Allen Avenue, Ikeja, Lagos.
The role does not offer a remote or hybrid arrangement. Applicants should consider the weekday afternoon and evening schedule, as well as the requirement to work from the Ikeja office, before applying.
Application Information
Applications are accepted through the designated online application form. Candidates should submit their application only if they meet the communication, availability, and onsite work requirements for the position.