Call Center Agents Needed at Pjok Enterprise
Job Description
About Us
Pjok Enterprise is a fast-growing organization committed to delivering exceptional customer service and innovative solutions. We pride ourselves on building a workplace where employees thrive, contribute meaningfully, and grow their careers. We are currently expanding our customer support team and seeking motivated individuals to join us as Call Center Agents.
Job Description
As a Call Center Agent, you will serve as the first point of contact for customers. Your role will be to manage inbound and outbound calls, provide excellent customer service, and ensure that customer needs are met in a timely and professional manner.
Your responsibilities will include:
- Answering and managing customer inquiries over the phone in a courteous and professional manner.
- Providing accurate information about products, services, and company policies.
- Troubleshooting customer issues and escalating complex cases to the appropriate department.
- Maintaining customer records by updating account information.
- Achieving daily and monthly call performance targets.
- Building strong rapport with customers while promoting the company’s values.
Requirements
- Clear and natural accent with excellent spoken English skills.
- Strong communication and interpersonal abilities.
- Ability to listen actively, show empathy, and resolve customer concerns effectively.
- Quick learner with the ability to adapt to new systems and processes.
- Previous call center or customer service experience is an advantage but not mandatory.
- Must be able to work full-time during assigned hours (1:00 pm – 10:00 pm).
- A positive attitude and strong work ethic.
Compensation and Benefits
- A competitive base salary of ₦250,000 per month.
- Attractive performance-based bonuses.
- Professional development and on-the-job training.
- Career growth opportunities within the organization.
- A supportive and collaborative work environment.
Work Schedule
- Shift time: 1:00 pm – 10:00 pm (Monday to Saturday).
Why Work With Us?
At Pjok Enterprise, we don’t just hire employees—we invest in people. When you join us, you become part of a team that values growth, innovation, and excellence. If you are passionate about customer service and ready to take your career to the next level, this is the opportunity you’ve been waiting for.
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Requirements
- Clear and natural accent with excellent spoken English skills.
- Strong communication and interpersonal abilities.
- Ability to listen actively, show empathy, and resolve customer concerns effectively.
- Quick learner with the ability to adapt to new systems and processes.
- Previous call center or customer service experience is an advantage but not mandatory.
- Must be able to work full-time during assigned hours (1:00 pm – 10:00 pm).
- A positive attitude and strong work ethic.
Compensation and Benefits
- A competitive base salary of ₦250,000 per month.
- Attractive performance-based bonuses.
- Professional development and on-the-job training.
- Career growth opportunities within the organization.
- A supportive and collaborative work environment.
Work Schedule
- Shift time: 1:00 pm – 10:00 pm (Monday to Saturday).
Why Work With Us?
At Pjok Enterprise, we don’t just hire employees—we invest in people. When you join us, you become part of a team that values growth, innovation, and excellence. If you are passionate about customer service and ready to take your career to the next level, this is the opportunity you’ve been waiting for.