Are you passionate about customer service and social media? A company is currently hiring a Remote Customer Experience & Social Media Assistant to join its team. This opportunity is ideal for individuals who enjoy engaging with customers, managing online communities, and supporting digital marketing efforts while working remotely.

Key Responsibilities

Customer Experience

• Respond to Instagram direct messages within 30 minutes.
• Manage customer conversations through WhatsApp Business.
• Reply to customer emails in a professional and timely manner.
• Follow up with customers who have abandoned their shopping carts.
• Monitor and track customer complaints to ensure timely resolution.
• Process warranty and product replacement requests.

Social Media

• Schedule and publish social media content.
• Upload Instagram Reels and other video content.
• Post engaging Instagram Stories.
• Respond to comments and interact with followers.
• Follow and engage with relevant luxury brands and industry pages.
• Reach out to influencers for potential collaborations.
• Assist in planning and coordinating social media giveaways and promotional campaigns.

Salary:₦350,000 – ₦700,000 per month

Who Should Apply?

This opportunity is suitable for candidates who:

• Have excellent written communication skills.
• Are active on social media platforms, especially Instagram.
• Can manage multiple tasks and meet response time expectations.
• Have strong organizational and customer service skills.
• Enjoy working independently in a remote environment.

If you’re looking for a flexible remote role that combines customer support with social media management, this could be an excellent opportunity to grow your career while working from anywhere in Nigeria.

Apply Here