Customer Service Agent at Alan & Grant
Job Description
Customer Service Agent at Alan & Grant (Telecommunications Company)
Alan & Grant is a leading human capital consulting and recruitment firm focused on helping organizations attract, develop, and retain top talent. The company partners with businesses across various industries to provide recruitment, outsourcing, advisory, and workforce management solutions.
For this role, Alan & Grant is recruiting on behalf of a telecommunications company in Nigeria.
About the Role
The Customer Service Agent will serve as the first point of contact for customers and subscribers.
The successful candidate will be responsible for addressing customer inquiries, managing account-related requests, resolving basic technical issues, and ensuring a positive customer experience.
This role is ideal for candidates who enjoy interacting with people, solving problems, and delivering excellent customer support in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries and complaints professionally.
- Provide accurate information about products and services.
- Manage customer accounts and subscription-related requests.
- Troubleshoot and resolve basic technical issues.
- Escalate complex issues to the appropriate departments.
- Maintain accurate records of customer interactions.
- Ensure a positive and satisfactory customer experience.
- Support customer retention and service quality initiatives.
Requirements
- OND, HND, or Bachelor’s Degree in any discipline.
- Minimum of 1 year customer-facing experience.
- Previous experience in a call center or walk-in customer service environment is an added advantage.
- Strong communication and interpersonal skills.
- Good problem-solving abilities.
- Ability to work in a customer-focused environment.
- Strong attention to detail and professionalism.
Who Should Apply?
This opportunity is suitable for:
- OND graduates
- HND holders
- University graduates
- Customer service professionals
- Call center agents
- Front desk and customer support personnel
- Individuals looking to build a career in customer experience and telecommunications
Why Consider This Opportunity?
- Gain experience in the telecommunications industry.
- Work in a customer-focused professional environment.
- Develop communication, problem-solving, and customer management skills.
- Opportunity to build a long-term career in customer service.
How to Apply
- Visit: www.alanandgrant.com/jobs
- Click on Browse Current Openings
- Select Customer Service Agent
- Complete and submit your application
Requirements
- OND, HND, or Bachelor’s Degree in any discipline.
- Minimum of 1 year customer-facing experience.
- Previous experience in a call center or walk-in customer service environment is an added advantage.
- Strong communication and interpersonal skills.
- Good problem-solving abilities.
- Ability to work in a customer-focused environment.
- Strong attention to detail and professionalism.
Who Should Apply?
This opportunity is suitable for:
- OND graduates
- HND holders
- University graduates
- Customer service professionals
- Call center agents
- Front desk and customer support personnel
- Individuals looking to build a career in customer experience and telecommunications
Why Consider This Opportunity?
- Gain experience in the telecommunications industry.
- Work in a customer-focused professional environment.
- Develop communication, problem-solving, and customer management skills.
- Opportunity to build a long-term career in customer service.
How to Apply
- Visit: www.alanandgrant.com/jobs
- Click on Browse Current Openings
- Select Customer Service Agent
- Complete and submit your application