Customer Service Representative at Myafrimall Logistics Limited
Job Description
Location: Ogba/Berger, Lagos (Remote)
Employment Type: Full-Time
Work Mode: Remote (Hybrid – occasional onsite attendance required)
Work Days: Monday – Saturday
Work Hours: 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM (depending on time zone requirements)
Resumption: Immediate
Myafrimall Logistics Limited is looking for a smart, dedicated, and customer-focused Customer Service Representative to support its growing customer operations. This role is primarily focused on assisting customers across the United States and Canada while also handling local and international customer inquiries. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.
About the Role
As a Customer Service Representative, you will be the first point of contact for customers, assisting them with inquiries, shipping information, service updates, and issue resolution across multiple communication channels.
Key Responsibilities
Customer Support
- Respond to customer inquiries via phone calls, WhatsApp, email, and other digital channels
- Provide accurate information about shipping rates, delivery timelines, and company services
- Support customer engagement and follow-up activities across U.S. and Canada operations
Complaint Resolution
- Handle customer concerns professionally and efficiently
- Ensure timely resolution of issues to maintain customer satisfaction
Administrative Support
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal teams to ensure seamless service delivery
Requirements
Applicants should possess:
- 1–3 years of experience in customer service or a related role
- Excellent written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Ability to work independently and remain productive in a remote environment
- Proficiency in: WhatsApp Business, Email communication, Microsoft Office tools
- Stable internet connection and a conducive home workspace
- Availability to work evening shifts and Saturdays
How to Apply
Interested and qualified candidates should send their CV to: hr@myafrimall.com and Remote CSR Application as the subject
Important Information
- This role is primarily remote but may require occasional physical attendance at the company’s office when necessary.
- The interview process will be conducted physically at the company’s office in Ogba, Lagos.
- Candidates residing outside Lagos should carefully consider this requirement before applying.
Application Deadline: 19th June, 2026
If you’re passionate about customer service, enjoy helping people, and are ready to work with an international customer base, apply today and become part of the Myafrimall Logistics team.
Requirements
Applicants should possess:
- 1–3 years of experience in customer service or a related role
- Excellent written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Ability to work independently and remain productive in a remote environment
- Proficiency in: WhatsApp Business, Email communication, Microsoft Office tools
- Stable internet connection and a conducive home workspace
- Availability to work evening shifts and Saturdays
How to Apply
Interested and qualified candidates should send their CV to: hr@myafrimall.com and Remote CSR Application as the subject
Important Information
- This role is primarily remote but may require occasional physical attendance at the company’s office when necessary.
- The interview process will be conducted physically at the company’s office in Ogba, Lagos.
- Candidates residing outside Lagos should carefully consider this requirement before applying.
Application Deadline: 19th June, 2026
If you’re passionate about customer service, enjoy helping people, and are ready to work with an international customer base, apply today and become part of the Myafrimall Logistics team.