Customer Service Representative at TasklyAfrica

About the Role
TasklyAfrica is hiring Customer Service Representatives to support U.S.-based companies. You’ll handle customer inquiries across phone, chat, and email while delivering high-quality support from a remote setup.

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to emails and live chat inquiries
• Resolve complaints and escalate when needed
• Document interactions and update customer records
• Meet performance targets (CSAT, response time, etc.)

Requirements

• 1+ year customer service or call center experience
• Excellent English communication skills (clear accent)
• Familiarity with CRM tools (Zendesk, Freshdesk, Salesforce)
• Reliable internet (min. 10 Mbps) and quiet workspace
• Ability to work flexible hours (U.S. time zones)

• 1+ year customer service or call center experience
• Excellent English communication skills (clear accent)
• Familiarity with CRM tools (Zendesk, Freshdesk, Salesforce)
• Reliable internet (min. 10 Mbps) and quiet workspace
• Ability to work flexible hours (U.S. time zones)