Customer Service Representative at Toptal

Toptal is hiring a Customer Service Representative to deliver timely, empathetic, and effective support across multiple channels.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve issues and escalate complex cases when needed
• Maintain accurate customer records

• Follow service standards and improve customer experience

Requirements

• Strong communication and problem-solving skills
• Empathy, patience, and attention to detail
• Ability to multitask and prioritize

• Experience with CRM or ticketing tools

Apply Here