Customer Success Manager at CoPilot AI

CoPilot AI; recognized by Forbes, Deloitte, and the BC Technology Impact Awards has grown into one of Canada’s top AI-driven sales platforms. Now evolving into HeyStack, the company is building the next generation of Agentic AI for sales, and they’re hiring a Customer Success Manager to join their fully remote team.

This is a long-term, stable role for someone who enjoys helping customers succeed while also driving revenue. You’ll manage a portfolio of 150–250 clients, guide them through LinkedIn automation strategies, and help them adopt HeyStack’s new AI agent platform.

What You’ll Do

• Own the customer lifecycle and drive renewals
• Monitor account health and solve performance issues
• Coach users on strategy, audience testing, and campaign optimization
• Teach best practices for LinkedIn Sales Navigator and AI agents
• Hit expansion targets by identifying upgrade opportunities

• Guide users through platform changes and new product adoption

Who They’re Looking For

• 1–3 years in a B2B customer-facing role (SaaS preferred)
• Strong commercial mindset and experience managing a quota or portfolio
• C1/C2 level English with excellent written and verbal communication
• Tech-savvy with CRM and support tools
• Calm, consultative, and comfortable handling high-volume accounts
• Interest in AI tools and eagerness to grow in Agentic AI

Why Join CoPilot AI / HeyStack?

• Competitive USD base salary (approx. 70% of OTE)
• Retention and expansion bonuses
• Uncapped commissions with accelerators
• Chance to become an early expert in Agentic AI Sales

• 100% remote with long-term stability

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