Customer Success Representative at Subbly

Company: Subbly
Type: Full-time (40 hrs/week)
Location: Remote
Availability: Flexible across US time zones (EST, CST, PST), including weekends

Subbly is an all-in-one eCommerce subscription platform powering subscription-first businesses since 2014. We’re looking for a Customer Success Representative with strong technical skills and hands-on experience using AI tools to support and grow our merchant community.

What You’ll Do

• Support merchants via chat, email, Zoom, and community channels
• Work hands-on inside Subbly’s AI Website Builder to troubleshoot and improve site builds
• Guide merchants on AI tooling, prompt optimization, and best practices
• Resolve billing, product, and technical issues; escalate complex cases when needed
• Create help docs, tutorials, and merchant communications
• Share customer insights with Product and Engineering teams

What We’re Looking For

• 2+ years in SaaS customer success, support, or technical support
• Daily hands-on experience with AI tools and AI-powered builders
• Strong knowledge of eCommerce and subscription platforms
• Excellent written and verbal English communication

• Comfortable working flexible hours across US time zones

Why Join Subbly

• Fully remote role
• Work with cutting-edge AI and subscription commerce tools
• High-impact role supporting growing online businesses

• Collaborative team and product-focused environment

If you enjoy combining customer success, AI tooling, and eCommerce, apply now and help merchants build better subscription businesses with Subbly.

Apply Here