Customer Success Specialist at Coinbase

Coinbase is building an open financial system for the world and is looking for a Customer Success Specialist to deliver world-class support to its customers.

What you’ll do

• Support customers via phone, email, and messaging channels
• Investigate, troubleshoot, and resolve issues with accuracy and empathy
• Act as a trusted advisor, ensuring a seamless customer experience
• Use data and feedback to identify root causes and improve support quality

• Educate customers on Coinbase products and the evolving crypto landscape

What we’re looking for

• 1+ year experience in customer service or support in a fast-paced environment
• Strong communication, problem-solving, and relationship management skills
• Basic knowledge of crypto, blockchain, and Web3 concepts
• Willingness to work nights/weekends

• Full-time, in-office presence in Charlotte

Role details

• Entry-level / Graduate
• Full-time

• Competitive salary and benefits

Join Coinbase and help create a trusted, seamless experience for customers while advancing economic freedom globally.