Hiring: Customer Support Analyst at Evernub
EvernubLagos, Nigeria Work Arrangement: Onsite, shifts Salary: ₦250,000–₦300,000 net monthly Experience: 1–3 years Application Deadline: 11 September 2026 Requirements Bachelor’s degree NYSC completion or exemption 1–3 years of experience in Customer Experience, Customer Support, Customer Success or a related field Excellent written and verbal communication skills Strong problem-solving and interpersonal skills Customer-first mindset and passion for delivering great experiences Ability to remain calm and effective in a fast-paced environment Strong attention to detail Willingness to work shifts, weekends and public holidays Key Responsibilities Handle customer enquiries and complaints across email, chat, phone and social media Investigate and resolve issues accurately within agreed SLAs Build strong customer relationships that improve satisfaction and retention Take ownership of complex issues and collaborate with relevant teams to resolve them Support the onboarding of new customers and merchants in Nigeria Share customer feedback that can improve products, processes and services Conduct customer surveys and strengthen customer engagement Handle customer information in accordance with privacy regulations and company policies How to Apply Interested and qualified candidates should send their CV to: Email: oluwafemi@evernub₦250,000–₦300,000 net monthly Experience: 1–3 years Application Deadline: 11 September 2026 Requirements Bachelor’s degree NYSC completion or exemption 1–3 years of experience in Customer Experience, Customer Support, Customer Success or a related field Excellent written and verbal communication skills Strong problem-solving and interpersonal skills Customer-first mindset and passion for delivering great experiences Ability to remain calm and effective in a fast-paced environment Strong attention to detail Willingness to work shifts, weekends and public holidays Key Responsibilities Handle customer enquiries and complaints across email, chat, phone and social media Investigate and resolve issues accurately within agreed SLAs Build strong customer relationships that improve satisfaction and retention Take ownership of complex issues and collaborate with relevant teams to resolve them Support the onboarding of new customers and merchants in Nigeria Share customer feedback that can improve products, processes and services Conduct customer surveys and strengthen customer engagement Handle customer information in accordance with privacy regulations and company policies How to Apply Interested and qualified candidates should send their CV to: Email: oluwafemi@evernubPosted September 9, 2026
Job Description
Evernub Customer Support Analyst Vacancy
Evernub is hiring a Customer Support Analyst to join a leading financial services company in Lagos. The successful candidate will support customers across multiple channels, resolve issues, assist with onboarding and contribute to improving the overall customer experience.
About Evernub
Evernub is a recruitment and talent solutions company that connects businesses with qualified professionals. For this opportunity, Evernub is recruiting on behalf of a leading financial services company in Nigeria.
Job Details
Position: Customer Support Analyst
Location: Lagos, Nigeria
Work Arrangement: Onsite, shifts
Salary: ₦250,000–₦300,000 net monthly
Experience: 1–3 years
Application Deadline: 11 September 2026
Requirements
- Bachelor’s degree
- NYSC completion or exemption
- 1–3 years of experience in Customer Experience, Customer Support, Customer Success or a related field
- Excellent written and verbal communication skills
- Strong problem-solving and interpersonal skills
- Customer-first mindset and passion for delivering great experiences
- Ability to remain calm and effective in a fast-paced environment
- Strong attention to detail
- Willingness to work shifts, weekends and public holidays
Key Responsibilities
- Handle customer enquiries and complaints across email, chat, phone and social media
- Investigate and resolve issues accurately within agreed SLAs
- Build strong customer relationships that improve satisfaction and retention
- Take ownership of complex issues and collaborate with relevant teams to resolve them
- Support the onboarding of new customers and merchants in Nigeria
- Share customer feedback that can improve products, processes and services
- Conduct customer surveys and strengthen customer engagement
- Handle customer information in accordance with privacy regulations and company policies
How to Apply
Interested and qualified candidates should send their CV to:
Email: oluwafemi@evernub.com
Application Deadline: 11 September 2026.
Requirements
- Bachelor’s degree
- NYSC completion or exemption
- 1–3 years of experience in Customer Experience, Customer Support, Customer Success or a related field
- Excellent written and verbal communication skills
- Strong problem-solving and interpersonal skills
- Customer-first mindset and passion for delivering great experiences
- Ability to remain calm and effective in a fast-paced environment
- Strong attention to detail
- Willingness to work shifts, weekends and public holidays
Key Responsibilities
- Handle customer enquiries and complaints across email, chat, phone and social media
- Investigate and resolve issues accurately within agreed SLAs
- Build strong customer relationships that improve satisfaction and retention
- Take ownership of complex issues and collaborate with relevant teams to resolve them
- Support the onboarding of new customers and merchants in Nigeria
- Share customer feedback that can improve products, processes and services
- Conduct customer surveys and strengthen customer engagement
- Handle customer information in accordance with privacy regulations and company policies
How to Apply
Interested and qualified candidates should send their CV to:
Email: oluwafemi@evernub.com
Application Deadline: 11 September 2026.