Customer Support Associate at 10Alytics
Job Description
Are you passionate about delivering exceptional customer service and helping people succeed? 10Alytics is currently recruiting a Customer Support Associate to join its remote team in Nigeria. This is an excellent opportunity for individuals who enjoy communicating with people, solving problems, and creating a positive learning experience.
Job Description
As a Customer Support Associate, you will be the first point of contact for learners, ensuring they receive timely assistance and enjoy a smooth learning experience from onboarding through program completion. You will respond to inquiries, support participant engagement, manage learner communications, and maintain accurate records using the company’s CRM system.
Key Responsibilities
- Respond to learner inquiries in a timely and professional manner.
- Support learner onboarding and ensure a seamless start to training programs.
- Manage learner communications across relevant channels.
- Maintain accurate learner records in the CRM system.
- Conduct regular follow-ups to keep participants engaged throughout their learning journey.
- Assist in resolving issues and ensuring a positive customer experience.
Why Join 10Alytics?
Working at 10Alytics gives you the opportunity to be part of a fast-growing EdTech company making a meaningful impact across multiple continents. You’ll contribute to the success of thousands of learners while gaining valuable experience in customer support, communication, and learner engagement within the technology education sector.
Application Closing Date: Not Specified.