Customer Support Associate at Wing Assistant

Are you someone who enjoys helping people, solving problems, and providing excellent customer service? Join Wing Assistant, where we’re building the next generation of AI-enabled workforce solutions for growing businesses around the world.

As a Customer Support Associate, you’ll be the first point of contact for customers seeking assistance through email, chat, or phone. Your role is to provide fast, friendly, and effective support while ensuring every customer feels heard and valued.

What You’ll Do

In this role, you’ll:

• Respond promptly to customer inquiries via email, live chat, and phone.
• Resolve common issues such as billing questions, account updates, document requests, and general product support.
• Escalate complex cases to the appropriate team with clear and detailed notes, ensuring a seamless customer experience.
• Handle urgent issues efficiently, keeping customers informed until their concerns are resolved.
• Clearly communicate next steps and expected timelines.
• Maintain accurate records of all customer interactions.

What We’re Looking For

We’re seeking candidates who are:

• Excellent communicators with strong written English and a warm, professional tone.
• Experienced, with at least 2 years in customer support, customer service, virtual assistance, or a BPO environment.
• Comfortable working U.S. business hours, including occasional evenings and weekends.
• Calm under pressure and able to manage multiple customer conversations at once.
• Quick learners who are comfortable using customer support platforms and communication tools.
• Equipped with a reliable home internet connection, a quiet workspace, and a backup internet option.

Work Schedule

• Remote position
• Working hours aligned with Pacific Time (PT) or Eastern Time (ET) schedules.

Apply Here