Customer Support at PayOak
Job Description
Location: Remote
Team: Customer Experience
Duration: 12 Months
Salary: ₦150,000 per month
Are you passionate about helping people, solving problems, and creating great customer experiences? PayOak, a Nigerian fintech platform that provides secure digital escrow services for online transactions, is looking for a Customer Support & User Success Intern to join its Customer Experience team.
This 12-month internship offers recent graduates the opportunity to gain hands-on experience in customer support, user success, fintech operations, and customer engagement while working in a fast-paced startup environment.
About the Role
As a Customer Support & User Success Intern, you will play a key role in helping users understand and successfully use PayOak’s platform. You’ll support customer inquiries, assist with onboarding, gather feedback, and contribute to initiatives that improve the overall customer experience.
Key Responsibilities
Customer Support
- Respond to customer inquiries through approved communication channels
- Help users understand PayOak’s products, services, and processes
- Escalate complex issues to the appropriate teams
- Deliver professional and customer-focused support
User Onboarding & Education
- Support new users during account setup and onboarding
- Guide customers on how to use the platform effectively
- Assist in creating educational resources, FAQs, and user guides
- Encourage adoption of relevant PayOak features and services
Customer Experience Monitoring
- Collect customer feedback and identify common concerns
- Monitor support trends and user satisfaction levels
- Share insights and recommendations with the team
- Contribute ideas for improving the customer journey
Support Operations & Reporting
- Maintain accurate support records and documentation
- Assist with tracking support tickets and issue resolution
- Support the preparation of customer service reports
- Contribute to process improvement initiatives
Eligibility Requirements
To qualify for this internship, applicants must:
- Be 30 years old or younger
- Have graduated from a tertiary institution in 2022 or later
- Have successfully completed the NYSC programme
- Be available for the full 12-month internship programme
Other Requirements
Applicants should possess:
- Strong written and verbal communication skills
- Excellent listening and interpersonal abilities
- Strong problem-solving skills
- A patient, empathetic, and customer-focused mindset
- Good organizational and time-management skills
- Willingness to learn and take initiative
- Comfort using digital communication and productivity tools
- Interest in fintech, customer experience, or startup operations
- Ability to work effectively within a team environment
Why Join PayOak?
- Fully remote work opportunity
- Competitive monthly stipend
- Hands-on fintech and customer experience exposure
- Opportunity to contribute to products used by real customers
- Clear pathway to potential full-time employment
Application Deadline: Not Specified
If you’re eager to build a career in customer experience, fintech, and user success while gaining practical experience in a fast-growing startup, this internship could be the perfect opportunity for you.
Apply Here
Requirements
To qualify for this internship, applicants must:
- Be 30 years old or younger
- Have graduated from a tertiary institution in 2022 or later
- Have successfully completed the NYSC programme
- Be available for the full 12-month internship programme
Other Requirements
Applicants should possess:
- Strong written and verbal communication skills
- Excellent listening and interpersonal abilities
- Strong problem-solving skills
- A patient, empathetic, and customer-focused mindset
- Good organizational and time-management skills
- Willingness to learn and take initiative
- Comfort using digital communication and productivity tools
- Interest in fintech, customer experience, or startup operations
- Ability to work effectively within a team environment
Why Join PayOak?
- Fully remote work opportunity
- Competitive monthly stipend
- Hands-on fintech and customer experience exposure
- Opportunity to contribute to products used by real customers
- Clear pathway to potential full-time employment
Application Deadline: Not Specified
If you’re eager to build a career in customer experience, fintech, and user success while gaining practical experience in a fast-growing startup, this internship could be the perfect opportunity for you.