Customer Support Email Specialist with Giftly

Are you skilled at handling emails quickly and professionally while keeping customers satisfied? Giftly, a modern digital gifting platform, is currently hiring a Customer Support Email Specialist to manage customer inquiries and ensure smooth communication during core business hours.

This fully remote role is ideal for individuals who are organized, calm under pressure, and comfortable handling a high volume of customer emails in a fast-paced environment.

What You’ll Do

As a Customer Support Email Specialist, you will serve as the main point of contact for customers via email, resolving issues efficiently and maintaining a positive customer experience.

Key Responsibilities

• Respond to customer emails quickly and accurately
• Handle escalated or complex customer concerns professionally
• Prioritize urgent or time-sensitive requests
• Keep the inbox organized and up to date
• Identify recurring customer issues and report them to the team
• Assist in clearing email backlogs when needed

Requirements

• Experience in high-volume email or customer support roles
• Strong written communication skills
• Ability to remain calm and professional with difficult customers
• Good time management and problem-solving skills
• Ability to work independently in a fast-paced environment

What the Company Offers

• Full-time remote work flexibility
• Opportunity to work with a supportive and motivated team
• Exposure to different areas of a growing digital business
• Career growth opportunities in customer support and operations

Why Consider This Role?

This position is a great fit for customer service professionals who enjoy structured communication, remote work, and the chance to grow into a long-term role supporting customers in a modern online business.