Customer Support Representative at BetCare

Are you passionate about helping people, solving problems, and working in a fast-paced online environment? BetCare, a partner project of NetSolid Investments, is currently looking for a dedicated Customer Support Representative (English) to join their growing international team.

This fully remote role offers a great opportunity to build a career in customer service within the global iGaming industry while working with clients from Europe, Canada, and Australia.

What You’ll Do

As a Customer Support Representative, your main responsibility will be to ensure customers receive prompt, friendly, and effective support through live chat. You will help resolve inquiries, troubleshoot issues, and create a positive customer experience that encourages customer satisfaction and loyalty.

Key Responsibilities

• Provide live chat support to customers
• Quickly understand and resolve customer issues
• Learn the company’s products and services through training
• Report recurring or urgent customer concerns
• Inform customers about promotions when appropriate
• Assist with basic translations when needed

Requirements

• Good written and spoken English (Upper-Intermediate level or higher)
• Strong communication and customer service skills
• Ability to multitask and remain calm under pressure
• Willingness to work flexible shifts, including night shifts
• Interest in learning about the iGaming industry and technology

What the Company Offers

• 100% remote work flexibility
• Paid training and career development opportunities
• Paid time off and company bonuses
• A supportive, diverse, and international work environment

Why Consider This Role?

If you enjoy interacting with people, solving problems, and working remotely, this role can be a solid entry point into international customer service. It is especially suitable for individuals looking to gain global work experience while developing communication and technical support skills.

Apply Here