Customer Support Representative at Chowdeck Nigeria
Job Description
Chowdeck invites applications from interested and qualified candidates for the position of Customer Support Representative.
Chowdeck is a technology-driven logistics company that connects vendors and consumers, enabling restaurants to deliver meals seamlessly while giving customers an easy platform to order food from their favorite restaurants within their city.
The company offers a dynamic work environment with competitive pay, full medical coverage, MacBooks or laptops, free lunch or meal allowances, and ample opportunities for personal and professional growth.
At Chowdeck, you’ll find a purpose-driven culture, autonomy, and a team of smart, driven colleagues who are passionate about redefining food delivery in Nigeria.
Job Title: Customer Support Representative
- Job Type: Full Time (Hybrid)
- Location: Lagos, Nigeria
- Category: Customer Care
Job Description
As a Customer Support Representative, you’ll play a key role in ensuring a seamless and positive experience for Chowdeck’s customers, riders, and vendors. You will be responsible for handling inquiries, resolving issues, and maintaining the high standards of service our users expect.
This role requires flexibility to work outside standard office hours, including evenings, weekends, and holidays, to meet operational needs.
Key Responsibilities
You will be trusted to:
- Provide timely and professional support to customers and riders via chat, phone, email, and social media.
- Manage customer orders — including modifications, cancellations, and refunds — and coordinate with internal teams for swift resolution.
- Stay up to date with the app’s features, policies, and processes to deliver accurate information.
- Contribute to the knowledge base and support documentation to improve customer experience.
- Maintain high-quality standards in all interactions, ensuring clarity, empathy, and professionalism.
- Share valuable insights and feedback from users to help improve Chowdeck’s services and products.
- Escalate complex issues to relevant teams and liaise with restaurants, riders, and payment partners for prompt solutions.
- Collaborate with the Operations team to meet the needs of our restaurant and rider partners.
Qualifications and Requirements
- Bachelor’s Degree (BA/BSc/HND) from a recognized institution.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Fast learner with high adaptability and curiosity.
- Intuitive, analytical, and detail-oriented.
- Calm, patient, and empathetic when resolving complex issues.
- Passionate about improving customer experience and service delivery.
- Willingness to work shift schedules, including evenings, weekends, and holidays.
You’ll thrive in this role if you:
- Are honest and reliable.
- Love solving challenges where the answers aren’t obvious.
- Enjoy working in a fast-paced, tech-driven environment.
- Have a deep passion for customer satisfaction and continuous improvement.
Benefits
In addition to your monthly salary, Chowdeck offers:
- Lunch allowance to support your daily needs.
- Laptop to facilitate your work tasks.
- Comprehensive medical coverage for your well-being.
- A collaborative culture with smart, kind, and growth-oriented colleagues.
Application Deadline: Not Specified
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Requirements
- Bachelor’s Degree (BA/BSc/HND) from a recognized institution.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and critical-thinking abilities.
- Fast learner with high adaptability and curiosity.
- Intuitive, analytical, and detail-oriented.
- Calm, patient, and empathetic when resolving complex issues.
- Passionate about improving customer experience and service delivery.
- Willingness to work shift schedules, including evenings, weekends, and holidays.
You’ll thrive in this role if you:
- Are honest and reliable.
- Love solving challenges where the answers aren’t obvious.
- Enjoy working in a fast-paced, tech-driven environment.
- Have a deep passion for customer satisfaction and continuous improvement.
Benefits
In addition to your monthly salary, Chowdeck offers:
- Lunch allowance to support your daily needs.
- Laptop to facilitate your work tasks.
- Comprehensive medical coverage for your well-being.
- A collaborative culture with smart, kind, and growth-oriented colleagues.
Application Deadline: Not Specified