Customer Support Specialist at Crypto iGaming
Job Description
Looking to join a fast-growing crypto gaming platform where your work actually matters? Our veteran iGaming company, operating multiple global crypto casinos, is hiring a Customer Support Specialist to help elevate the player experience and strengthen our community.
This is more than a support role you’ll be the friendly face players trust, the voice inside our Discord community, and an important part of our growth efforts.
What You’ll Do
Customer Support (Main Focus)
- Handle 40–60+ live chat and email tickets daily
- Solve issues related to deposits, withdrawals, wallets, and gameplay
- Keep response times quick and CSAT high
- Document solutions and refine our help center resources
Community Management
- Engage daily on Discord, Reddit, and crypto gaming forums
- Help moderate discussions and keep the community positive
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Share updates, run small events, and track community sentiment
Growth & Outreach
- Participate in crypto gaming communities to attract new players
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Build relationships with KOLs and identify partnership opportunities
Who We’re Looking For
Must-Haves:
- Native/fluent English with excellent communication
- 2+ years of crypto experience (wallets, fees, CEX/DEX, culture)
- 1+ year customer support experience
- Experience with Intercom or similar live-chat platforms
- Discord moderation experience
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A real passion for gaming
Bonus Points:
- iGaming/casino knowledge
- Familiarity with provably fair systems, RTP, KOL outreach
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Active in crypto communities (Twitter, Telegram, etc.)
Why Join Us
- Fully remote work from anywhere
- Competitive salary
- Be part of a fast-moving crypto gaming ecosystem
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Work closely with a team that values your ideas and impact
If you want a role where you can blend crypto, gaming, and community, this is your chance. Apply today!