Kashia Limited is recruiting on behalf of its client for a Customer Support Specialist to join a remote team. This role is ideal for someone who genuinely enjoys helping people, solving problems, and making sure customers have a positive experience.

About the Role

As a Customer Support Specialist, you’ll be one of the main points of contact for customers. You’ll respond to questions, troubleshoot issues, and make sure problems are handled quickly and professionally.

The right person for this role should be patient with frustrated customers, efficient when handling simple requests, and honest when an issue needs to be escalated.

Key Responsibilities

• Respond to customer enquiries through email, live chat, and social media.
• Troubleshoot product and account-related issues and escalate complex problems when necessary.
• Keep help-centre articles and canned responses accurate and up to date.
• Track recurring customer issues and share useful patterns and feedback with the product team.
• Meet established response and resolution time targets.
• Provide clear, friendly, and professional support across all customer interactions.

Requirements

Applicants should have:

• At least 1 year of experience in a customer-facing or customer support role.
• Excellent written English with strong communication skills.
• Experience using support platforms such as Intercom, Zendesk, or Freshdesk.
• The ability to work shifts, including a weekend rotation.
• A calm and patient approach, especially when dealing with difficult situations.
• Good problem-solving and troubleshooting skills.

Salary: €200 – €397 per month

Apply Here