Executive Escalation Analyst III at Coinbase

Coinbase is building an open financial system for the world. We’re hiring an Executive Escalation Analyst III to manage high-impact customer escalations and ensure a seamless, executive-level support experience.

What you’ll do

• Own day-to-day operations of the executive escalations program
• Investigate, troubleshoot, and resolve complex customer issues
• Act as a senior escalation point across Customer Experience
• Communicate clearly with executives, Product, Legal, and other stakeholders

• Represent the voice of the customer to drive process and policy improvements

What we’re looking for

• 2+ years in escalation management or customer support
• Experience with CRM tools (e.g., Salesforce)
• Strong communication and problem-solving skills
• Comfortable working defined shifts, including weekends

• Fluent in English; adaptable in a fast-paced environment

Nice to have: Crypto or financial services experience, project management or analytics background.

Why Coinbase

• Competitive salary, bonus, and equity
• Full health benefits and 401(k)

• Inclusive, high-performance culture with global impact