Order Support VA at TalentPop App

Are you passionate about e-commerce, customer support, and sales? Do you enjoy helping customers complete their buying journey while building long-term brand loyalty? TalentPop App is hiring an Online Order Support VA (Brand Concierge) to provide exceptional customer experiences, recover lost sales opportunities, and support leading e-commerce brands.

About the Role

As an Online Order Support VA, you’ll serve as the bridge between customers and top e-commerce brands. Your role will focus on assisting customers with orders, answering product inquiries, recovering abandoned carts, and identifying opportunities to increase sales through personalized support.

This is an ideal opportunity for professionals with experience in e-commerce sales and customer support who thrive in a fast-paced remote environment.

Key Responsibilities

Customer Support & Sales

• Assist customers via chat, email, phone, and SMS
• Respond to product inquiries and order-related questions
• Deliver a personalized, concierge-level customer experience

Revenue Growth

• Identify upselling, cross-selling, and product bundling opportunities
• Support abandoned cart recovery campaigns
• Assist with subscription renewals, winbacks, and customer retention efforts

Order Management

• Help customers track orders
• Handle returns, exchanges, and cancellations while seeking opportunities to retain sales
• Maintain accurate customer records and interaction histories

Team Collaboration

• Share customer insights and trends with internal teams
• Contribute ideas that improve customer experience and conversion rates
• Support process improvements that drive business growth

Requirements

Applicants should possess:

• At least 1 year of remote sales or customer support experience
• Previous e-commerce experience is required
• Experience with:
• Upselling and cross-selling
• Abandoned cart recovery
• Subscription support and winbacks
• Post-purchase customer support
• Product bundling strategies
• Strong communication and relationship-building skills
• Experience supporting customers through: Phone, Email, Live Chat

Fully Remote

• Permanent work-from-home opportunity
• Supportive and collaborative team culture

Apply Here