Remote Customer Service Representative Jobs at Scale Army Careers
Job Description
Applications are open for the Customer Service Representative position at Scale Army Careers. The contract role is for professionals who will support U.S.-based clients with customer enquiries, order processing, shipment updates, and related administrative tasks.
Representatives will communicate with customers through phone, email, chat, and other channels while working fully remotely during U.S. business hours.
About Scale Army Careers
Scale Army helps companies hire pre-vetted remote talent in nearshore time zones. The organisation connects international professionals with remote roles supporting U.S.-based companies.
Its roles cover customer-facing and administrative functions that can be performed by professionals working from eligible international locations.
About The Customer Service Representative Role
The Customer Service Representative will handle customer communication and transactions across the order and fulfilment cycle. The initial focus is on order acknowledgements and shipment updates, with responsibilities expanding to broader customer enquiries and transactions.
The role is part of the Customer & Admin Support department. Representatives will work with customers as well as carriers, branches, vendors, supply chain teams, and other internal departments to resolve issues and keep orders moving accurately.
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Employment type: Contract
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Department: Customer & Admin Support
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Work arrangement: Fully remote
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Client base: U.S.-based companies
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Working hours: 9:00 AM to 5:00 PM CST
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Eligible regions: Africa, LATAM, and Eastern Europe
Customer Service Responsibilities
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Respond to enquiries about orders, products, pricing, shipping, freight, returns, warranties, and customer accounts.
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Process customer orders and related transactions accurately in company systems.
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Handle order changes, cancellations, returns, replacements, refunds, and claims within the scope of the role.
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Provide order acknowledgements, shipment updates, tracking information, and customer follow-up.
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Coordinate shipment and delivery updates with carriers, branches, vendors, supply chain teams, and other internal departments.
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Research and resolve issues involving orders, deliveries, freight, billing, product availability, and warranty claims.
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Support e-commerce and inside sales activities connected to order confirmations, tracking requests, customer follow-up, and fulfilment enquiries.
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Escalate complex matters to senior representatives when necessary.
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Maintain accurate customer records, order documentation, and case notes.
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Follow customer service policies, procedures, quality standards, and departmental performance expectations.
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Identify recurring customer issues and communicate trends or process-improvement opportunities to leadership.
Customer Support Functions
The position covers multiple communication channels, including phone, email, chat, and other available customer-support channels. Representatives are expected to provide clear responses, capture relevant information accurately, and coordinate with the appropriate teams when a matter involves delivery, fulfilment, billing, or product availability.
In addition to responding to enquiries, the role involves accurate transaction handling and consistent recordkeeping. Customer issues may involve order status, shipment tracking, freight, returns, warranties, refunds, or claims, requiring representatives to investigate the matter and follow the relevant internal procedures.
Eligibility And Requirements
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Applicants must be based in Africa, LATAM, or Eastern Europe.
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Listed eligible locations include Egypt, Argentina, Ethiopia, Nigeria, and South Africa.
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Applicants must be available to work from 9:00 AM to 5:00 PM CST in support of U.S.-based clients.
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Applicants must be prepared to work fully remotely in a contract position.
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Applicants should be able to support customers through phone, email, chat, and other communication channels.
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Applicants should be able to handle enquiries involving orders, products, pricing, shipping, returns, warranties, accounts, and related transactions.
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Applicants must complete the required application form.
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Applicants must record a video showcasing their skills.
Skills And Working Expectations
The role requires accurate order and transaction handling, clear customer communication, and the ability to document cases properly. Representatives will also need to coordinate information across customers, carriers, vendors, supply chain teams, and internal departments.
Because the position includes customer enquiries, fulfilment matters, and issue resolution, applicants should be prepared to work across several support functions rather than handling only one type of customer request. Complex matters are escalated when they require senior intervention.
Compensation
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Monthly compensation: $700–$1,200
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Final compensation: Determined by experience and location
The stated monthly compensation applies to the contract position. The final amount depends on the successful applicant’s experience and location.
Application Requirements
Applicants are required to complete an application form and submit a recorded video showcasing their skills. The video is part of the application requirements and gives applicants an opportunity to demonstrate their communication and customer-support abilities.
Applicants should also ensure that they can consistently meet the 9:00 AM to 5:00 PM CST schedule, since the role supports U.S.-based clients during their business hours.
Requirements
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Applicants must be based in Africa, LATAM, or Eastern Europe.
-
Listed eligible locations include Egypt, Argentina, Ethiopia, Nigeria, and South Africa.
-
Applicants must be available to work from 9:00 AM to 5:00 PM CST in support of U.S.-based clients.
-
Applicants must be prepared to work fully remotely in a contract position.
-
Applicants should be able to support customers through phone, email, chat, and other communication channels.
-
Applicants should be able to handle enquiries involving orders, products, pricing, shipping, returns, warranties, accounts, and related transactions.
-
Applicants must complete the required application form.
-
Applicants must record a video showcasing their skills.
Skills And Working Expectations
The role requires accurate order and transaction handling, clear customer communication, and the ability to document cases properly. Representatives will also need to coordinate information across customers, carriers, vendors, supply chain teams, and internal departments.
Because the position includes customer enquiries, fulfilment matters, and issue resolution, applicants should be prepared to work across several support functions rather than handling only one type of customer request. Complex matters are escalated when they require senior intervention.
Compensation
-
Monthly compensation: $700–$1,200
-
Final compensation: Determined by experience and location
The stated monthly compensation applies to the contract position. The final amount depends on the successful applicant’s experience and location.
Application Requirements
Applicants are required to complete an application form and submit a recorded video showcasing their skills. The video is part of the application requirements and gives applicants an opportunity to demonstrate their communication and customer-support abilities.
Applicants should also ensure that they can consistently meet the 9:00 AM to 5:00 PM CST schedule, since the role supports U.S.-based clients during their business hours.