Remote Customer Support Representative
Job Description
Looking for a remote customer support role where you can make a real difference? Join Wing Assistant, a company building AI-enabled workforce solutions that help businesses grow with high-quality virtual support across administration, customer service, recruiting, operations, and more.
As a Customer Support Representative, you’ll be the first point of contact for customers through email, chat, and phone. Your role is to provide quick, friendly, and effective support by resolving common issues, answering questions, and ensuring customers always know what to expect. For more complex concerns, you’ll coordinate with the appropriate team while keeping customers informed every step of the way.
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Resolve common issues such as billing, account status, and document requests.
- Escalate complex cases with detailed notes for seamless handovers.
- Manage urgent customer concerns and provide timely updates.
- Maintain accurate records of every customer interaction.
What We’re Looking For
- Excellent written and spoken English.
- At least 2 years of experience in customer support, customer service, virtual assistance, or a BPO environment.
- Ability to work US Pacific or Eastern Time schedules, including some evenings and weekends.
- Strong organizational and multitasking skills.
- Reliable home internet, a quiet workspace, and a backup internet connection.
Bonus Skills
Experience with helpdesk platforms such as Zendesk, Freshdesk, HubSpot, or Intercom is an advantage. A background in staffing, recruiting, or virtual assistance is also a plus. If you’re passionate about delivering exceptional customer experiences and thrive in a fast-paced remote environment, this could be the perfect opportunity to grow your career with Wing Assistant.