Remote Dialer Administrator at FairMoney

Remote Dialer Administrator at FairMoney

FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.

Role Description of the Remote Dialer Administrator at FairMoney

• This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team.
• The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes.
• The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
• The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.

Roles and Responsibilities

• Analyze outbound and inbound dialer performance to optimize:
  Contact rates
  Hit rates
  Agent productivity
  Recovery effectiveness
• Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
• Perform advanced analysis using BigQuery on large-scale datasets.
• Monitor daily, weekly, and monthly KPIs related to:
  Dialer efficiency
  Agent behavior
  Calling strategies
  List performance and intensity capping.
• Identify trends, anomalies, and improvement opportunities in dialer and collections data.
• Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
  Translate insights into operational actions
  Adjust dialing logic and strategies
• Support experimentation, pilots, and optimization initiatives across campaigns.
• Ensure data accuracy, consistency, and reliability across reports and dashboards.

Requirements

• 5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
• Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
• Advanced proficiency in BigQuery, SQL.
• Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
• Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
• Solid understanding of statistics and data modelling techniques.
• Strong communication skills to clearly present insights to technical and non-technical stakeholders.
• Ability to work independently in a fast-paced, high-impact environment.

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