Sales and Customer Service Representative at Procuva ltd
Job Description
Applications are open for the Sales and Customer Service Representative position at Procuva Ltd. The full-time role is for a customer-focused professional who will support customers seeking furnishing products while contributing to the company’s sales activities.
The successful candidate will combine customer service, product guidance, sales follow-up and relationship management to help customers make informed purchasing decisions and support sales conversion.
About Procuva Ltd
Procuva Ltd is a Lagos-based furniture and interior business involved in customer-facing sales and furnishing-related commercial activities. The company serves customers who require information, guidance and support when considering furnishing solutions.
About The Sales And Customer Service Representative Role
The representative will serve as a key point of contact for both walk-in and online customers. The role involves understanding customer needs, providing useful information about furnishing products and supporting customers from their initial enquiry through the purchasing decision.
This is an on-site position that combines service delivery with commercial responsibilities. The successful candidate must be able to transition quickly into the role and contribute effectively with minimal training. Consistent communication, professional follow-up and the ability to support sales conversion are central to the position.
Role Details
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Employment type: Full-time
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Work arrangement: On-site
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Location: Surulere, Lagos
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Work schedule: Monday to Saturday, 9:00 AM to 6:00 PM
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Minimum commitment: 12 months
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Salary: ₦150,000 per month
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Additional compensation: Performance-based incentives
Key Responsibilities
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Attend to walk-in customers professionally and respond to online customer enquiries.
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Provide clear information about furnishing products and guide customers towards suitable solutions.
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Listen to customer needs and support informed purchasing decisions.
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Manage enquiries across the relevant communication channels.
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Follow up with prospective customers after their initial enquiries.
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Identify qualified prospects and support the conversion of enquiries into completed sales.
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Drive sales and work towards set sales targets.
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Build and maintain strong customer relationships.
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Deliver a positive and professional customer experience throughout customer interactions.
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Handle customer concerns and provide effective solutions.
Customer Service And Sales Functions
The customer service aspect of the role requires the representative to welcome walk-in customers, respond to online enquiries and explain product information in a helpful and professional manner. The representative will also address concerns and provide solutions that support a positive customer experience.
The sales function focuses on maintaining contact with prospective customers and helping move suitable enquiries towards purchase. This includes providing additional information, following up consistently, supporting sales conversion and working towards assigned targets.
Eligibility And Requirements
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Applicants must have at least two years of proven experience in sales and customer service.
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Applicants must hold a minimum of an ND or HND qualification.
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Applicants must live in Surulere or in close proximity.
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Applicants must be available to work on-site from Monday to Saturday, 9:00 AM to 6:00 PM.
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Applicants must be prepared to commit to the role for at least 12 months.
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Applicants must be able to transition quickly into the position and contribute effectively with minimal training.
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Applicants must be able to combine customer service, product guidance, customer follow-up and sales responsibilities.
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Experience in hospitality, furnishing or another related customer-facing industry is an advantage.
Skills And Competencies
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Professional verbal and written communication skills.
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Ability to explain furnishing product information clearly.
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Ability to understand customer needs and provide helpful guidance.
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Strong customer-focused approach to enquiries and concerns.
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Ability to maintain consistent communication with prospective customers.
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Ability to support sales conversion and work towards performance targets.
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Relationship-management skills and a professional approach to customer interactions.
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Ability to take responsibility and perform effectively with limited initial training.
Salary And Incentives
The position pays ₦150,000 per month. Performance-based incentives are also available in addition to the monthly salary.
Application Details
Applicants should submit their CV and current location by email. The email subject must be Sales & Customer Service Representative – Application.
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Required materials: CV and current location
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Application email: procuvaltd@gmail.com
Requirements
-
Applicants must have at least two years of proven experience in sales and customer service.
-
Applicants must hold a minimum of an ND or HND qualification.
-
Applicants must live in Surulere or in close proximity.
-
Applicants must be available to work on-site from Monday to Saturday, 9:00 AM to 6:00 PM.
-
Applicants must be prepared to commit to the role for at least 12 months.
-
Applicants must be able to transition quickly into the position and contribute effectively with minimal training.
-
Applicants must be able to combine customer service, product guidance, customer follow-up and sales responsibilities.
-
Experience in hospitality, furnishing or another related customer-facing industry is an advantage.
Skills And Competencies
-
Professional verbal and written communication skills.
-
Ability to explain furnishing product information clearly.
-
Ability to understand customer needs and provide helpful guidance.
-
Strong customer-focused approach to enquiries and concerns.
-
Ability to maintain consistent communication with prospective customers.
-
Ability to support sales conversion and work towards performance targets.
-
Relationship-management skills and a professional approach to customer interactions.
-
Ability to take responsibility and perform effectively with limited initial training.
Salary And Incentives
The position pays ₦150,000 per month. Performance-based incentives are also available in addition to the monthly salary.
Application Details
Applicants should submit their CV and current location by email. The email subject must be Sales & Customer Service Representative – Application.
-
Required materials: CV and current location
-
Application email: procuvaltd@gmail.com