Sales Support Rep(Email & Chat) at TalentPop
Job Description
Are you skilled at helping customers while spotting opportunities to drive sales? TalentPop is currently hiring a Sales Support Representative; Email & Chat to join its remote team. This full-time, non-voice position is ideal for professionals who enjoy delivering excellent customer service through written communication while contributing to business growth.
About the Role
As a Sales Support Representative, you’ll assist customers through email and live chat, helping resolve their questions and concerns while identifying opportunities to upsell, cross-sell, and improve customer retention. You’ll play a key role in delivering a positive customer experience and supporting the company’s revenue goals.
Key Responsibilities
Your responsibilities will include:
- Responding to customer inquiries via email and live chat.
- Resolving product, order, and account-related issues efficiently.
- Providing professional and friendly customer support that leads to high satisfaction.
- Identifying customers who may be at risk of leaving and applying retention strategies.
- Recommending relevant products, premium features, or additional services when appropriate.
- Explaining the value of products and services to help customers make informed decisions.
- Contributing to monthly sales, expansion, and customer retention targets.
Requirements
To qualify for this role, candidates should have:
- At least one year of experience in Customer Support, Customer Success, or Inside Sales, preferably in SaaS or e-commerce.
- Excellent written English communication skills.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Familiarity with customer support platforms like Zendesk, Intercom, or related helpdesk software.
- A results-oriented mindset with the ability to balance customer satisfaction and revenue growth.
- A good understanding of e-commerce operations and online customer experience.
Benefits
TalentPop offers a competitive package that includes:
- Competitive base salary.
- Performance-based bonuses and commission opportunities.
- Permanent 100% remote work arrangement.
- Health insurance (HMO) or a monthly health stipend.
- Paid time off.
- Career advancement opportunities in Customer Success and Sales.
Apply Here
Requirements
To qualify for this role, candidates should have:
- At least one year of experience in Customer Support, Customer Success, or Inside Sales, preferably in SaaS or e-commerce.
- Excellent written English communication skills.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Familiarity with customer support platforms like Zendesk, Intercom, or related helpdesk software.
- A results-oriented mindset with the ability to balance customer satisfaction and revenue growth.
- A good understanding of e-commerce operations and online customer experience.
Benefits
TalentPop offers a competitive package that includes:
- Competitive base salary.
- Performance-based bonuses and commission opportunities.
- Permanent 100% remote work arrangement.
- Health insurance (HMO) or a monthly health stipend.
- Paid time off.
- Career advancement opportunities in Customer Success and Sales.