Ticket Customer Support Moderator (Gaming Industry)

Are you a passionate gamer with excellent customer service skills? Join our growing team as a Ticket Customer Support Moderator and help deliver outstanding support experiences for one of the world’s most recognized gaming brands.

What You’ll Do

• Respond to and resolve customer support tickets efficiently and professionally.
• Investigate and troubleshoot customer issues using web-based research.
• Follow company policies, escalation procedures, and support guidelines.
• Provide clear, accurate, and customer-friendly written communication.
• Collaborate with team members while maintaining high-quality service standards.

Schedule & Commitment

• Available project hours: 4:00 AM – 7:00 PM PT (Monday–Sunday)
• Required availability: 10:30 AM – 2:00 PM PT
• Self-schedule 20 hours per week
• Minimum 7 weekend hours (Saturday and/or Sunday) within the required time slot
• Schedule subject to change based on client needs
• Orientation starts ASAP

Qualifications

• Strong passion for gaming and customer support
• Excellent written English communication skills
• Experience in high-volume customer service environments
• Ability to solve problems quickly and adapt to changing situations
• Experience conducting web-based research
• Familiarity with escalation processes and support workflows
• Advanced typing skills (40+ WPM)
• Reliable, professional, and team-oriented attitude

Technical Requirements

• Windows 11 (or newer) desktop or laptop
• Minimum 16 GB RAM
• Supported processors:
  • Intel 13th Gen Core or Intel Core Ultra
  • AMD Ryzen 7000 or 8000 Series
• Dual-monitor setup
• High-speed, reliable internet connection
• Noise-canceling headset with microphone
• Quiet, distraction-free workspace
• Willingness to install required security software and enable two-factor authentication (2FA) on computer and mobile device

What We’re Looking For

• Dependable professionals who consistently exceed expectations
• Fast learners who thrive in dynamic environments
• Strong communicators who are comfortable sharing ideas and feedback
• Customer-focused individuals committed to delivering exceptional support experiences

Language Requirement: English

If you’re a gamer who enjoys helping others and wants to work with a globally recognized gaming community, we’d love to hear from you.

Apply Here