Customer Service Executive at Sun King (Fresh Graduate)
Job Description
Customer Service Executive at Sun King (Fresh Graduate)
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing.
Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
- Location: Lagos, Nigeria
- Job Type: Contract
- Duration: 1 Year
About the Role
The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do as a Customer Service Executive at Sun King
- Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries and ensure these are resolved promptly
- Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimise defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships with regard to the diversity of the customer base.
- Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you:
- Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar.
- Are a fresh graduate.
- Able to any of the local languages Yoruba or Hausa.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Have experience in assisting customers is a plus.
- Are open to working in a flexible and creative work environment with fast-evolving operations.
- Have the ability to multitask while working under tight deadlines with close attention to detail,
- Have the ability to remain professional and courteous with customers at all times
- Have excellent verbal and written communication skills – both in English.
- Are able to work in shifts