Remote Customer Support & User Success Interns Needed at PayOak
Job Description
Customer Support & User Success Intern at PayOak (Remote Internship)
PayOak is recruiting a Customer Support & User Success Intern to join its Customer Experience team.
This opportunity is designed for recent graduates and early-career professionals interested in customer service, fintech operations, and user success.
The internship offers practical experience supporting customers, onboarding users, resolving inquiries, collecting feedback, and contributing to improvements across the customer experience journey.
Interns will work closely with the Customer Experience and Operations teams while gaining exposure to the inner workings of a fast-growing fintech company.
About PayOak
PayOak is a fintech platform focused on helping individuals and businesses conduct secure transactions with confidence. The company places strong emphasis on customer experience, operational excellence, and user success.
Internship Details
- Position: Customer Support & User Success Intern
- Team: Customer Experience
- Location: Fully Remote
- Duration: 12 Months
- Monthly Stipend: ₦150,000
- Employment Type: Internship
Key Responsibilities
- Respond to customer inquiries through approved communication channels.
- Help users understand PayOak’s products, services, and processes.
- Escalate complex issues to appropriate team members.
- Support new users during onboarding.
- Guide customers through account setup and platform usage.
- Assist in creating and sharing educational resources, guides, and FAQs.
- Encourage users to adopt relevant PayOak features and services.
- Collect customer feedback and identify recurring issues.
- Help track user satisfaction and support trends.
- Monitor customer interactions and share insights with the team.
- Maintain support records and documentation.
- Assist in tracking support tickets and resolution progress.
- Support customer support reporting and operational insights.
- Contribute to customer experience and process improvement initiatives.
Eligibility Requirements
To be eligible, applicants must:
- Be 30 years old or younger.
- Have graduated from a tertiary institution in 2022 or later.
- Have successfully completed the NYSC programme.
- Be available for the full 12-month internship programme.
Requirements
- Strong written and verbal communication skills.
- Excellent listening, interpersonal, and problem-solving abilities.
- Patient, empathetic, and customer-focused mindset.
- Good organizational and time-management skills.
- Willingness to learn, take initiative, and adapt quickly.
- Comfortable using digital communication and productivity tools.
- Interest in fintech, customer experience, or startup operations.
- Ability to work effectively within a collaborative team environment.
What You’ll Gain
- Hands-on experience in a fast-growing fintech startup.
- Practical exposure to customer support and user success operations.
- Experience handling real customer interactions and feedback.
- Mentorship and learning opportunities from experienced professionals.
- Development of communication, customer service, and problem-solving skills.
- Opportunity to contribute directly to improving the customer experience.
Future Opportunities
The internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs.
Compensation
- Monthly Stipend: ₦150,000
Apply Here
Requirements
To be eligible, applicants must:
- Be 30 years old or younger.
- Have graduated from a tertiary institution in 2022 or later.
- Have successfully completed the NYSC programme.
- Be available for the full 12-month internship programme.
Requirements
- Strong written and verbal communication skills.
- Excellent listening, interpersonal, and problem-solving abilities.
- Patient, empathetic, and customer-focused mindset.
- Good organizational and time-management skills.
- Willingness to learn, take initiative, and adapt quickly.
- Comfortable using digital communication and productivity tools.
- Interest in fintech, customer experience, or startup operations.
- Ability to work effectively within a collaborative team environment.
What You’ll Gain
- Hands-on experience in a fast-growing fintech startup.
- Practical exposure to customer support and user success operations.
- Experience handling real customer interactions and feedback.
- Mentorship and learning opportunities from experienced professionals.
- Development of communication, customer service, and problem-solving skills.
- Opportunity to contribute directly to improving the customer experience.
Future Opportunities
The internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon successful completion of the programme, subject to performance and business needs.
Compensation
- Monthly Stipend: ₦150,000