Customer Success Engineer (Technical Support Officer) Needed at Termii
Job Description
Termii Recruitment 2026: Customer Success Engineer (Technical Support Officer)
Termii is currently recruiting a Customer Success Engineer to join its growing team. This opportunity is ideal for experienced technical support professionals who enjoy solving problems, helping customers succeed, and working at the intersection of technology and customer experience.
If you have strong troubleshooting skills, excellent communication abilities, and experience supporting customers in a fast-paced technology environment, this role offers an opportunity to contribute to one of Africa’s leading communications technology companies.
About Termii
Termii is a leading Communications Platform-as-a-Service (CPaaS) company that helps businesses across Africa communicate more effectively with their customers.
The company provides messaging infrastructure and communication tools that enable businesses to verify, authenticate, engage, and support customers through multiple communication channels.
Today, more than 20,000 businesses across different industries rely on Termii’s solutions to power customer communication, authentication, and engagement.
About the Role
The Customer Success Engineer will play a critical role in ensuring customer satisfaction, retention, and successful adoption of Termii’s products and services.
The successful candidate will provide technical support, troubleshoot customer issues, assist with onboarding, support WhatsApp service adoption, and collaborate across teams to improve customer experience and operational efficiency.
This position requires someone who can combine technical knowledge with strong interpersonal and problem-solving skills.
Key Responsibilities
- Diagnose and troubleshoot technical issues experienced by customers
- Support the rollout of new applications, features, and services
- Create and maintain procedural documentation and support materials
- Monitor industry trends and recommend improvements to customer success operations
- Onboard potential customers interested in WhatsApp services and convert them into paying customers
- Provide effective and timely technical support to customers
- Develop innovative initiatives that improve customer satisfaction and retention
- Handle vendor-related customer issues and escalations
- Follow up on route, delivery, and service-related issues until resolution
- Collaborate with internal teams to improve customer experience and service delivery
- Ensure customer concerns are resolved efficiently and professionally
Requirements
Applicants should possess:
- Minimum of 5 years experience in Technical Support, Customer Success, Technical Customer Service, or a similar role
- Bachelor’s Degree (B.Sc./B.A.) in any discipline
- Excellent verbal and written communication skills
- Strong troubleshooting and critical thinking abilities
- Ability to work effectively under pressure
- Strong emotional intelligence and customer relationship skills
- Stakeholder management and cross-functional collaboration skills
- Strong attention to detail and problem-solving mindset
Added Advantage
Candidates with the following will have an advantage:
- Basic knowledge of Linux environments
- Experience with API testing and integrations
- Experience supporting technology products or SaaS platforms
- Familiarity with customer communication platforms
Why Join Termii?
Working at Termii offers an opportunity to:
- Join one of Africa’s leading CPaaS and communications technology companies
- Work on products used by thousands of businesses across the continent
- Gain exposure to innovative communication technologies
- Contribute to products that power customer engagement and verification at scale
- Work in a people-focused organization that prioritizes growth and development
- Access challenging and rewarding opportunities for professional advancement
How to Apply
Interested candidates should send their CV to:
Use the subject line:
I’m interested – Technical Support Officer
Requirements
Applicants should possess:
- Minimum of 5 years experience in Technical Support, Customer Success, Technical Customer Service, or a similar role
- Bachelor’s Degree (B.Sc./B.A.) in any discipline
- Excellent verbal and written communication skills
- Strong troubleshooting and critical thinking abilities
- Ability to work effectively under pressure
- Strong emotional intelligence and customer relationship skills
- Stakeholder management and cross-functional collaboration skills
- Strong attention to detail and problem-solving mindset
Added Advantage
Candidates with the following will have an advantage:
- Basic knowledge of Linux environments
- Experience with API testing and integrations
- Experience supporting technology products or SaaS platforms
- Familiarity with customer communication platforms
Why Join Termii?
Working at Termii offers an opportunity to:
- Join one of Africa’s leading CPaaS and communications technology companies
- Work on products used by thousands of businesses across the continent
- Gain exposure to innovative communication technologies
- Contribute to products that power customer engagement and verification at scale
- Work in a people-focused organization that prioritizes growth and development
- Access challenging and rewarding opportunities for professional advancement
How to Apply
Interested candidates should send their CV to:
Use the subject line:
I’m interested – Technical Support Officer