Customer Service Officer Needed at Dangote Industry Limited
Job Description
About Us
Dangote Industries Limited (DIL) is one of Africa’s largest and most diversified business conglomerates, headquartered in Lagos, Nigeria. The Group operates across key sectors including cement, sugar, salt, packaging, fertilizers, petroleum refining, and logistics. Guided by a vision to meet Africa’s basic needs through local value creation, Dangote has become a leading force in driving industrial growth and self-sufficiency across the continent.
With a workforce spanning multiple countries, DIL is committed to excellence, innovation, sustainability, and community empowerment. The company continues to expand its impact through large-scale manufacturing and infrastructure projects—most notably the Dangote Petroleum Refinery and Dangote Cement operations—contributing significantly to job creation and economic development in Africa.
Job Description
To deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases. This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company’s reputation for reliability and responsiveness
Key Responsibilities:
- Take ownership of service requests escalated from the Call Center and ensure timely resolution.
- Provide clear and supportive guidance to customers on using the company’s mobile app and customer portal.
- Conduct first-level investigations for more complex issues by collecting relevant data and documentation before escalation.
- Accurately document all customer interactions, case updates, and resolutions in the CRM system to ensure proper tracking and follow-up.
Qualifications:
- Bachelor’s degree (BSc) or equivalent.
- 1–3 years’ experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Customer-focused with strong problem-solving abilities.
- Able to grasp and explain technical information in a simple, user-friendly way.
- Proficient in the use of CRM systems and standard office software (e.g., Microsoft Office Suite).
Job Information:
- Location: DIL HQ-Lagos, DIL HQ-Lagos
- Company: Dangote Industries Limited