Customer service representative Needed at MatchAwards
Job Description
About Us
MatchAwards is an AI-powered business-opportunity platform built to connect small and midsize businesses with government contracts, grants and teaming opportunities. It was developed by Advanced Internet Technologies, Inc. (AIT), a veteran-founded technology company based in Fayetteville, North Carolina.
The platform uses advanced matching-algorithms to align business profiles (including NAICS & PSC codes, service capabilities, location, and other criteria) with relevant federal, state and local-level contract or grant opportunities.
Job Description
Embark on an exciting journey with our vibrant team as a Remote Customer Service & Support Specialist. This position is perfect for problem-solvers who excel at enhancing customer interactions and delivering excellent service. Join us to make a significant impact through top-notch service.
Key Responsibilities:
- Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.
- Provide detailed information about our products, services, and pricing.
- Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.
Qualifications:
- 1-3 years of experience in customer service or a related field.
- Outstanding communication skills, including superb phone manners and clear articulation.
- Excellent multitasking abilities and the skill to stay organized in a fast-moving environment.
- Basic knowledge of cryptocurrencies, with comprehensive training provided.
Why You Should Apply:
If you’re driven to positively influence customer relationships and thrive in a nurturing and inventive company, this role is tailor-made for you. We provide a dynamic workplace that fosters growth and makes a real difference. Are you ready to be a part of our team? Apply now!