Remote Customer Sales Associate Needed at 10Alytics
Job Description
About 10Alytics
10Alytics is a premier, globally recognized EdTech and consulting firm dedicated to bridging the digital skills gap. They specialize in empowering individuals and organizations by providing high-end training in Data Analytics, Business Intelligence, Data Science, and other high-demand tech skills. Their mission is centered on impact: they don’t just teach; we transform careers. They pride ourselves on our rigorous standards and global credibility.
10Alytics is fully accredited by The CPD Standard Office and the American Council of Training & Development (ACTD), ensuring that our curriculum meets international benchmarks for professional excellence. As a fast-growing, impact-driven team, we foster an environment of innovation, continuous learning, and results.
Job Description
They are seeking a high-energy, ambitious, and persuasive Customer Sales Associate to join our Marketing & Sales department. This is a 100% Remote position, offering you the flexibility to work from anywhere while contributing to a team that is reshaping the education landscape. As a Customer Sales Associate, you are the first point of contact for their prospective students. You will play a pivotal role in their growth engine by identifying potential students, understanding their career aspirations, and showing them how 10Alytics can help them reach their goals.
This role requires a unique blend of empathy and “the hustle.” You must be comfortable with high-volume outreach and possess the resilience needed to handle objections and close deals. The ideal candidate is someone who thrives in a fast-paced environment, loves talking to people, and is motivated by hitting targets. You will be responsible for the entire “pre-enrollment” journey, from the first cold call or inquiry response to the moment the student officially joins our training programs.
Key Responsibilities:
High-Volume Outreach & Lead Conversion
- Conduct 100+ daily outbound calls to prospects who have expressed interest in our programs or fit our ideal student profile.
- Master the “Art of the Pitch,” effectively communicating the value proposition of 10Alytics training programs within the first few minutes of a call.
- Identify student pain points and career goals to tailor your sales approach, ensuring high conversion rates from lead to enrolled student.
Comprehensive Lead & Channel Management
- Manage and track leads across multiple platforms, including Direct Calls, Live Chats, and Social Media (WhatsApp, LinkedIn, Instagram, etc.).
- Maintain a clean and organized CRM (Customer Relationship Management) database, ensuring every interaction is documented and follow-ups are scheduled accurately.
- Execute timely follow-up sequences for “warm” leads who haven’t yet committed, ensuring no potential student falls through the cracks.
Student Onboarding & Support
- Guide prospective students through the technicalities of the enrollment process, ensuring they understand payment structures, course schedules, and curriculum details.
- Serve as the primary point of contact for inquiries, providing accurate and helpful information about our CPD-accredited certifications.
- Collaborate with the academic team to ensure a seamless hand-off once a student has successfully enrolled.
Customer Experience Excellence
- Ensure that every interaction, regardless of whether it results in a sale, leaves the prospect with a positive view of the 10Alytics brand.
- Gather feedback from prospects regarding barriers to entry and share these insights with the marketing team to help refine our messaging and product offerings.
Requirements:
- Communication Mastery: You must be highly articulate with an excellent command of the English language. You should be able to build rapport quickly and handle difficult conversations with grace and professionalism.
- Resilience & Drive: A “never-give-up” attitude. Making 100+ calls a day requires thick skin and the ability to stay motivated even after a series of “no’s.”
- Multitasking & Organization: You will be juggling multiple chats, calls, and emails simultaneously. Being organized and proactive is not optional; it is a requirement for survival in this role.
- Sales/Customer Service Experience: While we provide training, having a background in retail sales, telemarketing, or high-volume customer support is a significant advantage.
- Tech Savviness: Since this is a remote role, you must be comfortable using digital tools such as Zoom, CRM software, Slack, and various social media platforms.
- Remote Work Capability: You must have a quiet workspace, a reliable high-speed internet connection, and the self-discipline to meet daily targets without constant physical supervision.
Benefits:
At 10Alytics, they believe in rewarding hard work and fostering a culture where everyone can thrive.
- Career Growth: they are a fast-growing company. High performers in the Sales Associate role often find themselves on a fast track to Sales Management, Account Executive roles, or Marketing Leadership.
- Global Impact: You will be helping people from all over the world transition into high-paying tech careers, making a tangible difference in their lives and the global economy.
- Remote Flexibility: Save time and money on commuting. Work from the comfort of your home or any location that allows you to be productive.
- Performance Incentives: We value results. In addition to a base structure, we offer opportunities to be recognized and rewarded for exceeding your targets.
- A Culture of Excellence: Work alongside some of the brightest minds in the Data and EdTech space. Their team is impact-driven, supportive, and dedicated to the mission.