Customer Success & Operations at Socialware

Are you an experienced operations or customer success professional who thrives in fast-moving startups? Socialware, a profitable SaaS platform powering creators and agencies worldwide, is hiring a Head of Customer Success & Operations to lead onboarding, growth, and day-to-day business operations.

This is a full-time remote leadership role offering direct collaboration with the CEO and the opportunity to shape customer experience and business processes in a rapidly growing creator economy company.

What You’ll Do

In this role, you will oversee customer onboarding from signup to revenue generation, ensure smooth operations, and help drive customer adoption and long-term growth. You will also manage communication with customers and support the company’s marketing and partnership efforts.

Key Responsibilities

• Lead the full customer onboarding process from signup to first revenue
• Serve as the main contact for customers during setup and early usage
• Coordinate with product and engineering teams on payments and platform setup
• Build efficient onboarding and operational processes
• Manage customer communications, updates, and announcements
• Support marketing activities such as email campaigns and partnerships
• Identify operational gaps and implement improvements

Requirements

• At least 2 years of experience in operations, customer success, or account management
• Experience working in SaaS, startups, or fast-paced online businesses
• Strong communication and organizational skills
• Ability to manage multiple tasks and customers simultaneously
• Confidence in making decisions and solving problems independently
• Familiarity with modern collaboration tools (e.g., Slack, project management software)

Bonus Skills:

• Experience in the creator economy, digital marketing, or online platforms
• Leadership or project management experience
• Background in growing customer acquisition channels

What the Company Offers

• Competitive salary: $4,000 – $8,000 per month
• Performance-based incentives and revenue-sharing opportunities
• Fully remote, flexible work culture
• Direct access to leadership and career growth potential
• Long-term stability in a profitable company

Why Consider This Role?

This position is ideal for professionals who want to step into a leadership role, take ownership of operations, and work closely with decision-makers in a growing global tech company.