Customer Support at LAC
Job Description
Company: The Land Administration Company (LAC)
Location: Remote (Canada)
Salary: $75,000–$95,000 CAD + benefits
The Land Administration Company (LAC) is a Canadian-owned organization delivering world-class land administration solutions to governments worldwide. Our work helps secure land rights, reduce poverty, and support long-term social, economic, and environmental outcomes.
We’re looking for a Customer Support & Help Desk Leader to build, own, and scale our global support framework while providing hands-on technical support to customers in complex environments.
What You’ll Do
- Diagnose and resolve customer support and help desk tickets
- Provide hands-on L3/L4 technical support in a complex platform
- Design and document scalable support processes, SLAs, and metrics
- Create support documentation, runbooks, and training materials
- Collaborate with Product, Engineering, Testing, and Operations teams
-
Train, mentor, and onboard new support team members as we scale
What We’re Looking For
- Experience leading and scaling technical help desks
- Strong troubleshooting and customer-facing support skills
- Background in L3/L4 support, incident management, and documentation
- Excellent communication and technical writing abilities
- Experience in regulated, government, or multi-jurisdiction environments
- Land administration, geospatial, or registry system experience is a plus
Why Join LAC
- Mission-driven work with global impact
- Remote-first role within Canada
- Five weeks paid vacation
- Medical and dental benefits
- Professional development support
-
Collaborative, purpose-driven team
Note: Applicants must be eligible to work in Canada (no visa sponsorship available).
If you’re passionate about technology, support excellence, and creating real-world impact, we’d love to hear from you.