Apply Now: eHealth Africa Call Center / Community Support Recruitment
Job Description
eHealth Africa is a leading organization dedicated to strengthening healthcare systems through innovative digital health (eHealth and mHealth) solutions. The organization supports efficient data management, improved clinical processes, and better healthcare outcomes across Africa.
eHealth Africa is currently recruiting qualified candidates for Call Center / Community Support Roles under the Com-WATCH Project.
Job Locations
- Abuja
- Kano
Experience Required: Minimum of 1 year
Role Overview
The role involves managing inbound and outbound calls, supporting users of the Com-WATCH digital platform, and ensuring accurate documentation and timely escalation of issues. Successful candidates will play an important role in connecting communities, healthcare providers, and digital health systems.
Key Responsibilities
- Handle daily inbound and outbound calls professionally
- Guide users including community members, PPMVs, agrovets, and CHWs on platform usage
- Respond to FAQs using approved scripts and knowledge base
- Log all interactions into the CRM system within 2 hours
- Escalate technical issues or critical alerts promptly
- Conduct follow-up calls to ensure issues are resolved
- Participate in weekly team reviews and feedback sessions
- Prepare monthly reports on user insights and system challenges
- Perform quality assurance checks on call performance
- Attend trainings and support testing of new platform features
Requirements
- Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field
- HND, ND, or NCE holders with relevant experience may also be considered
- Minimum of 1 year experience in call center operations, customer support, or community engagement
Language Requirements
- Kano Role: Hausa, Fulani, and Pidgin English
- Abuja Role: Igbo, Yoruba, and Pidgin English
- Strong professional English communication skills (spoken and written) required for both roles
Skills & Competencies
- Experience using CRM or ticketing systems
- Strong computer and data entry skills
- Excellent communication and interpersonal abilities
- Active listening, empathy, and problem-solving skills
- Ability to work under pressure and de-escalate difficult situations
Desirable Qualifications
- Experience with digital health platforms
- Awareness of Antimicrobial Resistance (AMR)
- Knowledge of data protection and NDPR principles
Key Deliverables
- Accurate daily call logs with no missing data
- Timely escalation of critical issues
- Weekly and monthly performance reports
- User insight reports with actionable recommendations
- Quality assurance documentation and compliance tracking
Apply here
Requirements
- Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field
- HND, ND, or NCE holders with relevant experience may also be considered
- Minimum of 1 year experience in call center operations, customer support, or community engagement
Language Requirements
- Kano Role: Hausa, Fulani, and Pidgin English
- Abuja Role: Igbo, Yoruba, and Pidgin English
- Strong professional English communication skills (spoken and written) required for both roles
Skills & Competencies
- Experience using CRM or ticketing systems
- Strong computer and data entry skills
- Excellent communication and interpersonal abilities
- Active listening, empathy, and problem-solving skills
- Ability to work under pressure and de-escalate difficult situations
Desirable Qualifications
- Experience with digital health platforms
- Awareness of Antimicrobial Resistance (AMR)
- Knowledge of data protection and NDPR principles
Key Deliverables
- Accurate daily call logs with no missing data
- Timely escalation of critical issues
- Weekly and monthly performance reports
- User insight reports with actionable recommendations
- Quality assurance documentation and compliance tracking