Junior Customer Support Analyst with Operative (AOS)

Are you tech-savvy, detail-oriented, and passionate about solving problems? Operative, a global Software-as-a-Service (SaaS) company in the advertising technology (AdTech) industry, is currently hiring a Junior Customer Support Analyst to join its international support team.

With over two decades in the market, 1,100+ employees worldwide, and clients that include more than 300 media companies, Operative plays a major role in helping businesses manage advertising across TV and digital platforms.

What You’ll Do

In this role, you will support business customers by troubleshooting software issues, resolving incidents, and ensuring a smooth user experience. You will work closely with internal teams such as Product Management, Engineering, and Customer Success to deliver timely and effective solutions.

Key Responsibilities

• Analyze and resolve customer software issues after implementation
• Respond quickly to customer incidents within service level timelines
• Build knowledge of company software and troubleshooting tools
• Collaborate with internal technical teams to address customer needs
• Contribute to documentation and support knowledge bases
• Monitor customer systems and assist with operational projects

Requirements

• Bachelor’s degree (technical field preferred)
• Strong communication skills in English
• Good problem-solving and analytical abilities
• Strong Microsoft Excel skills
• Ability to manage multiple tasks and meet deadlines

Preferred Skills:

• Experience in customer support or SaaS products
• Basic SQL knowledge
• Understanding of the software development life cycle

Why Consider This Role?

This position is a great opportunity for graduates or early-career professionals who want to build experience in technology support, SaaS platforms, and global customer service operations. The company offers flexible work schedules, remote working options, and opportunities to learn modern technologies while growing professionally.

Apply Here