Customer Support Specialist at Coinbase

Coinbase is building an open financial system for the world.

The role
As a Customer Support Specialist, you’ll deliver world-class support to Coinbase’s premium customers, resolving issues end-to-end and ensuring a seamless, high-quality experience.

What you’ll do

• Provide best-in-class customer support and proactive issue resolution
• Collaborate with internal teams to resolve customer issues quickly
• Use data and customer feedback to identify root causes and improve outcomes
• Develop strong knowledge of Coinbase products and the crypto ecosystem

• Support regional and cross-functional projects as needed

What we’re looking for

• 2+ years in customer support or service, working with high-value customers
• Basic knowledge of crypto, blockchain, and Web3 concepts
• Excellent communication skills and customer-first mindset

• Ability to thrive in a fast-paced, high-growth environment

Location: Remote (Worldwide)
Salary: $72,700/year

Join Coinbase and help shape the future of global finance.