Are you passionate about e-commerce, customer service, and sales? TalentPop App is currently hiring a Brand Concierge; E-commerce Sales & Order Support Virtual Assistant to join its growing remote team. This full-time position is ideal for professionals who enjoy helping customers, driving sales, and delivering exceptional online shopping experiences from the comfort of their home.

About the Role

As a Brand Concierge, you’ll serve as the first point of contact for customers throughout their shopping journey. Your role goes beyond answering questions, you’ll help customers make informed purchasing decisions, recover abandoned carts, recommend products, and build lasting customer relationships that encourage repeat business.

If you thrive in a fast-paced e-commerce environment and have a talent for turning conversations into sales, this opportunity could be a great fit.

Key Responsibilities

In this role, you will:

• Assist customers through chat, email, phone, and SMS with product inquiries, orders, and post-purchase support.
• Identify opportunities to upsell, cross-sell, and recommend product bundles to increase sales.
• Help recover abandoned carts, manage subscription renewals, and support customer win-back campaigns.
• Handle order tracking, returns, exchanges, and cancellations while finding opportunities to retain customers.
• Deliver a personalized, concierge-level customer experience that reflects the brand’s voice and values.
• Maintain accurate customer records and provide insights that help improve sales performance and customer satisfaction.
• Work closely with internal teams to enhance the overall customer journey and optimize conversion strategies.

Requirements

To qualify for this role, applicants should have:

• At least one year of remote sales and customer support experience.
• Previous experience working in e-commerce, particularly with upselling, cross-selling, abandoned cart recovery, subscription support, post-purchase assistance, or product bundling.
• Strong communication and relationship-building skills with the ability to convert leads into sales.
• At least one year of experience providing customer service through phone, email, or live chat.
• Experience using Shopify, CRM software, or customer engagement platforms is an added advantage.
• A self-driven attitude and the ability to work independently in a remote environment.

Technical Requirements

Applicants should have:

• A personal desktop or laptop with an Intel Core i5 processor or higher.
• A stable internet connection with a minimum upload and download speed of 25 Mbps.
• A quiet and professional workspace suitable for handling customer calls and online meetings.

Benefits

TalentPop App offers a range of attractive benefits, including:

• Competitive commissions and annual performance-based salary increases.
• Paid time off to support work-life balance.
• HMO health coverage or a monthly healthcare stipend.
• Performance bonuses and employee recognition programs.
• A permanent 100% remote work setup.
• A supportive team environment with opportunities for career growth and development.

Important Application Instructions

To ensure your application is reviewed, follow these instructions carefully:

• Select “Brand Concierge” as your preferred position during the application process.
• Enter the application code ESOS in the required field. Applications without the correct role selection and code may not be considered.

If you’re looking for a rewarding remote career where you can combine customer service, sales, and e-commerce expertise, this is a great opportunity to join a growing global team. Apply today and take the next step in your remote career.

Apply Here